AddressThe Hospital:
The Royal Children's Hospital's (RCH) Vision is "A world where all kids thrive".
RCH is a cornerstone member of the Melbourne Children's Campus, partnering with Murdoch Children's Research Institute, The University of Melbourne Department of Pediatrics and The Royal Children's Hospital Foundation.
RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatric and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.
The RCH is committed to the Child Safe Standards.
RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.
For further Information on RCH is available here.
About the Role:
An opportunity exists to be part of the Gatehouse Centre Team, supporting our clinicians working with children and young people impacted by sexual abuse and/or have engaged in harmful or problematic behaviour, recover from the impacts of trauma and build resilient futures. Located at The Royal Children's Hospital, Flemington Road, Parkville as part of our friendly and dynamic team.
This is two Fixed term Part time position at 4 days per week until the end of October 2024.
In this role you will provide administrative support for the coordination of day-to-day administrative activities to the Gatehouse clients and Gatehouse service. In addition, the position will focus on maintaining information system to support quality improvement and service evaluation that leads to improved clinical care and monitoring and improvement of evidence-based clinical practices.
What you'll achieve
- Provide assistance in working at Gatehouse Centre Reception, telephone enquiries, clients presenting in person and management clinic cancellations.
- Managing appointments in work queue, book initial session, entry and maintenance of accurate data in patient information systems.
- Ensure the integrity of Gatehouse data records through the specific tasks of inputting, filing and monitoring.
- General clerical, processing and administrative duties including telephone duties, taking appointments, maintenance of referral waiting lists and process mail.
Classification for this position will range from Grade 2 Level 1 - Grade 2 Level 5 AO21 - AO25 (base salary $65,442 - $73,002.80 per annum, plus superannuation.
Your skills and experience:
- Proven strong customer service focus and experience and a commitment to providing quality service to patients and families
- proficiency in the use of established administrative processes and advanced knowledge in using computer applications
- excellent verbal & written communication & customer service & interpersonal skills
If this sounds like you, click here to view the position description.
About the Gatehouse Centre:
The Gatehouse Centre sits within the Allied Health Directorate at RCH and is a Member of Sexual Assault Services Victoria (SASVic) consisting of a team of approximately 40. Clinical team members are qualified social workers, psychologists, neuropsychologists, occupational therapists, mental health nurses and family therapists.
What we offer:
- Salary Packaging - Increase your take home pay!
- Culture of continuous improvement
Other requirements:
- Current National Criminal Record Check, or willing to obtain
- Valid Working with Children Check
- Current NDIS Worker Screening Check, or willing to obtain
- Compliance with RCHs "Staff Immunisation - Prevention of Vaccine Preventable Diseases" procedure
Application process:
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.
Shortlisting for this position will commence immediately, we encourage you to apply promptly!
For more information about this position please contact Fran Hardcastle, Senior Project Officer Ph: 0435 260 *** Email: ***************@rch.org.au
Why work at the RCH?
RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.
We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.
The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.
It is a requirement of your employment that you be fully vaccinated against Covid-19, and Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children's Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.
It is also a requirement of your employment that you comply with any direction given by The Royal Children's Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption
Are you ready to join our team?
Apply online by clicking on the "Apply" button
Applications close 8 May 2024
