Administration Officer

The Organisation:

Anglicare North Queensland Limited (Anglicare NQ) operates many programs across North Queensland with activities extending south through Mackay, to Townsville, and north to Cairns, the Cape and to the Torres Strait. Together, as one team, our purpose is to support our community to have empowered, full and active lives, with equity for all. Everything we do is underpinned by our core values (Compassion, Integrity, Respect, Inclusion and Courage). 

About the Position

As an Administration Officer you are responsible for providing administrative support to ensure efficient operation of the office. You will be required to handle a variety of tasks, including management of office supplies, scheduling meetings, answering and directing incoming calls, and directing email-based queries to the appropriate department. The Administration Officer plays a crucial role in maintaining a productive and organized work environment, supporting the smooth functioning of the office and facilitating effective communication both internally and externally. This role is a 3-month fixed term contract within our housing and homelessness department based at the HUB.

Key Outcomes
Position responsibilities    

• Routine activities of a clerical and/or support nature.
• Data input and word processing at a basic level.
• Provide routine information including general reception and telephonist duties.
• Apply established practices and procedures.
• Undertake routine office duties involving filing, recording, checking and batching of accounts, invoices, orders, stores requisitions and maintenance of an existing records system.

Work, Health and Safety responsibilities

• Accepts responsibility for own and others safety
• Actively participates in consultation about work, health and safety issues. 
• Identifies and reports hazards and incidents and identifies risk controls where appropriate. 

Organisational responsibilities 

• Demonstrates appropriate and professional workplace behaviours that are in line with Anglicare NQ Policy and Procedures.
• Actively participates in Anglicare NQ’s Employee Review and Development process.
• Actively promotes and role models the Anglicare NQ values of Compassion, Integrity, Respect, Inclusion and Courage
• Actively speaks up, reports and challenges bias and intolerance with the workplace, e.g. misconduct, illegal and inappropriate behaviour, conflicts of interest, racism and bullying and harassment
• Maintains a commitment to Equal Employment Opportunity, Diversity and Inclusion, Ethical Conduct and record keeping within legislative requirements. 
• Maintains a commitment to Reconciliation, demonstrating respect and support for Aboriginal and Torres Strait Islander people. 
• Actively contributes to a culture and environment where children and young people’s safety and wellbeing is at the centre of thought, values and actions. 

Key Relationships    

• Works collaboratively with Anglicare NQ Executives, Managers, Staff and Volunteers.
• Develops and maintains positive relationships with Anglicare NQ partners, other Non-Government Organisations (NGO) and local community businesses.
• QLD and Commonwealth Government Departments, e.g. Department of Human Services, Department of Children, Youth Justice and Multicultural Affairs and other government departments as required.

Special Conditions

• Hold a current QLD drivers licence ‘Class C’ or interstate equivalent
• Blue Card (Working with children card)
• Satisfactory Employment Screening Assessment(s) required for this role in line with Anglicare NQ Policy:
  - National Policy Check

Selection Criteria
Essential

• Developing knowledge of workplace functions and operations, work practices and policies.
• Basic knowledge of practices and procedures for the workplace.
• Basic numeracy, written, and verbal communication skills.
• Work with direct supervision.

Highly Regarded

• Experience working with Aboriginal and Torres Strait Islander people, families and communities. 
• Experience working with people from culturally and linguistically diverse (CALD) backgrounds.

Competencies
Team Member

An individual at the Team Member level is accountable for their own performance and contributes to team performance. People at the Team Member level do not have any people directly reporting to them on a day-to-day basis. For a detailed view of job level competencies, please refer to the Anglicare NQ Capability Framework.