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SalaryEmployment Type: Permanent and Temporary Part Time, up to 38 hours per week
Location: Bowral Hospital
Position Classification: Telephonist Level 3
Remuneration: $33.91 - $34.59 per hour
Requisition ID: REQ464662
Application Close Date: 11/02/2024
Interview Date Range: 14/02/2024 – 21/02/2024
Contact Details: Kristine Lamplough |
About the Opportunity
Bowral Hospital is seeking a compassionate, patient and enthusiastic Telephonist (Level 3) to Complement and Enhance the Emergency Department.
Life at South Western Sydney Local Health District is rewarding, progressive and diverse and is always focused on achieving our Vision of Leading Care, Healthier Communities.
What You'll be Doing
The position of Administration Officer for the Emergency Department is often the first point of contact for Bowral and District hospital. As such, this position is required to deliver the highest standard of customer focused service to all internal and external customers of Bowral & District Hospital. The position is responsible for the registration and admission of patients; Receptionist, Cashier and Telephonist duties.
Where You'll Be Working
Bowral & District Hospital
· New state of the art hospital - opened in December 2020.
· consumer feedback rating at an average of 94% satisfaction across all markers
· free car parking
· Interested in a tree change to a small vibrant modern health facility close to Sydney, Canberra and Wollongong
The Southern Highlands of NSW is made up of 34 towns and villages, providing both a rural yet cosmopolitan lifestyle of cafes, restaurants and wineries, offering a diverse range of industry, sports, arts and culture, affordable housing, excellent schools, all less than 1.5 hours travel to Sydney, Canberra and the coast
Bowral & District Hospital is part of the South West Sydney Local Health District with strong and established networks to tertiary facilities of Campbelltown and Liverpool.
Bowral & District Hospital is a Level 3 acute bed facility which provides a wide range of services including 24 hour Emergency Department, 2 x Operating Theatres plus a Procedures room, Day Surgery, Endoscopy, Orthopaedics, Ophthalmology, Critical and Coronary Care, Maternity & Paediatrics.
The Hospital has established an excellent reputation in the community for its commitment to safe, quality patient care.
How to Apply
To be considered for this position, please ensure you address the selection criteria as thoroughly as possible. * Demonstrated excellent verbal, written, communication and interpersonal skills and the ability to work collaboratively in a team environment.
- Proven experience in a frontline customer service role and the ability to effectively problem solve and clearly provide information.
- Excellent personal presentation, demonstrated ability to work under pressure in a busy and demanding environment.
- The ability to organise and set work priorities to meet department key performance indicators.
- High level of attention to detail and competency in computer use including proficient keyboard and data entry skills. Knowledge of hospital information systems (EMR 2 and Firstnet) is desirable or willingness to learn.
- Willingness and ability to work a 24hr/7day rotating roster.
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Additional Information
Stepping Up – Close the Gap
aims to assist Aboriginal applicants understand how to apply for roles with NSW Health by clarifying the recruitment and onboarding process. If you are an Aboriginal person and wish to obtain more information about applying for a role within South Western Sydney Local Health District, please contact the SWSLHD Aboriginal Workforce Team on
Workplace Giving Program
South Western Sydney Local Health District employees also have the opportunity to make a difference to help those less fortunate. Visit the for more information.
Salary Packaging
South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit for more details.
Transforming Your Experience
Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.
To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of ?? Aboriginal and/or Torres Strait Islander ?? background, people with a disability and people from the LGBTQI+ community to apply.
All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate certifying the worker cannot have any approved COVID-19 vaccines available in NSW.
SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.
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