Administrative Assistant And 1St-Line Application Support

Position Type: Full-time | Location: Australia | Work Model: Hybrid

About the role:

Are you a proactive problem-solver with a knack for organisation and a passion for sharing knowledge? We are looking for a highly organised and dynamic individual to join us in the hybrid role of Administrative and Application Support Specialist. If you thrive in a fast-paced environment and enjoy making a difference, this might be the perfect opportunity for you!

Do you enjoy…

• Helping others and sharing what you know?
• Bringing order to chaos?
• Solving puzzles and learning new skills?

If you answered YES, you might be exactly who we’re looking for!

What you’ll love about this role:

• Be an Integral Part of the Team: Make a tangible difference to customers, the company, and your teammates.
• Diverse Responsibilities: Enjoy a wide variety of tasks that keep things interesting every day.
• Flexible Work Options: Choose between working from the comfort of your home or our office in Barangaroo, Sydney.

Join a supportive and inclusive team:

Work with a small and friendly team, applying your organisational skills, attention to detail and passion for delivering exceptional results to our growing business and global customer base. Based in Australia, this hybrid role reports to Arctic’s Head of Customer Services in Sydney, providing internal admin support, and external training and 1st-line Application Support.

Responsibilities include:

• Assist with audits, employee onboarding, monthly reports, and data reviews.
• Update and maintain customer records.
• Support new customer onboarding and subscription renewals.
• Provide friendly and accurate 1st line Application Support to our customers.
• Create and update how-to articles, FAQs, and in-app tutorials for customers.
• Deliver customer training sessions on how to use our cloud-based platforms.
• Contribute to process improvement initiatives aimed at enhancing both administrative efficiency and user experience.

Skills:

• Minimum 2 years of experience in admin/operations or Application Support.
• Detail-oriented mindset with a focus on accuracy and quality in all tasks.
• Exceptional organisational skills.
• Excellent communication skills, both verbal and written.
• Quick learner with adaptability and a keen mind.
• Proficiency in Microsoft Office suite.
• Previous experience with CRM systems or RegTech is a plus.

About Arctic Intelligence

Arctic Intelligence is a leading provider of software solutions for financial crime compliance and risk management. We are a multi-award-winning RegTech firm trusted by hundreds of regulated businesses across 20 industry sectors and 18 countries. Founded with a mission to make an impact on financial crime, we combine deep domain expertise with cutting-edge technology.

Arctic Intelligence has helped hundreds of small, medium and large businesses to identify, assess, mitigate and manage their financial crime risk exposures, saving them time and money.