Application Support Officer

Why join the City of Gold Coast? What's in it for you?

• Development Opportunities: Work directly with experienced and passionate leaders and specialists who are invested in your growth and career trajectory   
• Community Impact: Play a key role in delivering a crucial project for the City of Gold Coast, and have a direct impact into improving the lives of our residents   
• Flexibility: The City of Gold Coast is working towards becoming Australia’s most flexible government employer, including fully remote work. Tell us what flexibility means to you and what best suits your lifestyle!   
• Inclusive team environment: The Chief Technology Office prides itself on providing a highly inclusive and diverse environment, where everyone feels valued and respected.   
• Women in STEM: Championed by our Chief Technology Officer, our Women in STEM committee is focused on growing the next generation of strong individuals that will lead the way in technology innovation .

About your new role

This position is responsible for the assisting with the management of the platform entity. This role will be required to assist with supporting, application management functions such as application development, change management, enhancements, upgrades, and implementations. The position will need to be cognisant of multiple domains and interdependencies, not all of which are under the remit of the platform entity. For this role, City’s Enterprise Project Management Solution (EPMS) based on Microsoft Project Online is a key focus.

What you bring to your new role

To be successful in this role, you will have:

• Hold Degree of Business Management, Information Technology or Equivalent Knowledge and experience
• Knowledge and skills in Microsoft Project Online modules
• Demonstrated ability to interact at all levels with customers, team members and other stakeholders.
• Demonstrated ability to work well in a team, set priorities and effective time management.
• Excellent written and verbal communication skills.
• You are motivated to help our customers get the most from their investments.
• Has knowledge of Agile development methodology.
• Demonstrated ability to coordinate multiple deadlines simultaneously.
• You can bring new ideas and challenge the status quo to bring about continuous improvement.
• Communicates with influence and effectively engages with suppliers and internal stakeholders to deliver constructive outcomes and resolve issues.
• Able to work well within and contribute to a high performing team environment.
• Knowledge of database tools and services for querying for example SQL Server Reporting Services (SSRS) and PowerBI.
• Assist with Application Support activities for other platforms as needed.

For more information and key deliverables of this position, please review the attached Job Brief on our website.

Application process

If this sounds like you click the 'Apply' button below to complete your online application. Please upload your Resume and a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

As part of our selection process, you may be required to undertake a one-way video interview via Criteria, face-to-face or virtual interview via Microsoft Teams. You may also be required to undertake reference checks via Xref, police checks, employment history checks, qualification checks and drug and alcohol testing.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.