Utilise your complaints management experience to take your administration career in a new direction with the VBA in this fixed term opportunity.Department: Victorian Building Authority
Work Type: Fixed term - full time
Job Function: Administration / Secretarial
Classification: VPSG3.1
Work Location: Melbourne - CBD
Reference: VG/6089A
Closing Date: 29-Apr-2024
Salary Range: $74,580 - $82,571
Job Duration: June 2025
File Attachment:Contact: Emma Ward
Contact Details: emma.ward@vba.vic.gov.auPosition DetailsPosition overviewThe Assessment Administration Officer role is responsible for case managing matters received by Complaints and Statutory Referrals, with core functions including the assessment and evaluation of building and/or plumbing complaints; building surveyor termination requests, referrals and notifications from building surveyors and initiating the appropriate course of action in accordance with the relevant legislation and VBA guidelines, as well as ensuring compliance, issuing of education or warnings, triage for investigation, referrals to other agencies.The role will also provide a range of administrative support to the Team Leaders and team including management of inboxes, lodgement of complaints and termination applications, identification and actioning of priority matters, responding to enquiries, liaising with a range of stakeholders, delivering the VBA's customer service imperatives, maintaining relevant case management systems.What we are looking for:
- Ability to provide end-to-end administration of case management of complaints and other functions
- Experience in use relevant legislation, regulations, policies and guidelines to determine and undertake the appropriate course of action
- Sound knowledge on how to produce a range of business correspondence and reports
- Contribute to continuous process improvement
- Flexible work arrangements with a hybrid, work from home and office model
- A competitive salary
- A detailed copy of your resume
- A cover letter briefly outlining your relevant experience and what attracted you to the role
- Only electronic applications submitted via careers.vic.gov.au will be accepted.