Address
Form of workFrom day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.
The Role
Due to our extraordinary growth, an opportunity exists for a Broking Operations Manager to join our Howden Pacific Operations team.
This role would suit someone who has the experience and skill to be an effective Operations Manager in a growing business. You will work together with the Australian Head of Operations as well as the wider operations team and business segments to successfully implement, co-ordinate and manage all aspects of Broking Operations across Australia.
This is a diverse role, so the person we are looking for must have the following required skills and experience:
- Minimum 2-3 years’ experience in insurance brokingoperations and previous experience as a broker
- Exceptional expertise in broking process and compliance
- Ability to co-ordinate and manage multiple priorities at any one time
- Ability to develop internal and external processes, documentation and training guides
- IT savvy with advanced computer skills in Microsoft Office and sound knowledge of various broking systems
- Demonstrated stakeholder management skills
- A high degree of organisation and the capacity to work independently
Responsibilities
- Administration of Broking Systems and Reporting
- Ensure compliance with broking process, industry regulations and company policies
- Broking process improvement to ensure operational efficiency including building digital products
- Assist with integrations of new businesses to ensure alignment of processes, procedures and templates.
- Co-ordination and oversight of peer and internal audits
- Conduct regular training on all things Broking Operations
- Manage sanction checking processes
- Assist with building out the broader Broking Operations team and transferring / managing back office tasks
Why Howden?
We are part of the Howden Broking Group, the world’s largest unlisted insurance broker, headquartered in London. Since launching our Howden Pacific business in March 2021, we have grown from a team of three to over 220 employees across Australia and New Zealand. And there’s more to come…
Our mantra is to be People First. Our founder, David Howden, is fond of saying, “If you look after your own people, they’ll look after your clients, and the revenue will look after itself.”
These aren’t just words: in September 2022 we were named the #1 Best Workplace in Australia by Great Place to Work.
We believe you can teach someone new skills, but not how to be a different person. For the right candidate, we offer the chance to join an exciting business with big plans, a modern office and amazing colleagues. We are a predominantly “office environment”, which we believe is key to our culture, but also have flexibility to work from home when circumstances require.
In addition to competitive remuneration we also offer free salary continuance insurance and our industry-leading bonus leave benefit, where employees can qualify for up to two weeks’ additional paid leave per year.
