Building Manager

We are looking for an enthusiastic, self-motivated, and organised individual to join our expanding team as a full time Building Manager. A unique position has opened at Vantage Strata that would be ideal for an individual who may be looking to ease out of a trade-based role and discovering a change of pace while still finding fulfilment in their day-to-day position. 

Our ideal candidate is a person that’s ‘handy with their hands’, can tell a ‘good yarn’ and has a trade-based background such as service manager, site supervisor or experienced tradie. Should your customer relationship skills be well above par, ‘busy’ is your middle name, and solving problems is a talent, then we may just have a spot for you.

The Company:

Vantage Strata are an award-winning, rapidly growing Strata Management business based in Canberra & Newcastle. Renowned for providing an outstanding level of customer service, we offer ongoing training and development along with great team culture. In addition to this, all team members have access to free and unlimited primary healthcare services, including GP appointments, E-scripts, mental health and general well-being through our partnership with CU Health.

About the Role:

The ongoing management of residential, commercial and mixed-use (resi/mixed use) developments which includes the following tasks:

• Attending to maintenance requests from residents, owners, and the Strata Manager.
• Request quotes from contractors as instructed/requested by the Strata Manager.
• Arrange for contractors to attend and repair ad hoc maintenance items.
• Consolidate quotes for maintenance works and provide a recommendation to the Strata Manager.
• Approve quotes as directed by the Strata Manager.
• Follow up contractors for confirmation of completion of works.
• Undertake regular inspections of the building to ensure that the required standards of presentation, compliance, and maintenance are being met.
• Ensure that the cleaning, repairs and servicing of utilities are being maintained by the relevant service contractors.

MAIN DUTIES/RESPONSIBILITIES:

Breakdown Repair Management:

• Identify any breakdowns and faults and implement correct rectification measures.
• Ensure that all repair works and maintenance deemed necessary is undertaken in a timely manner.
• Undertake small general repairs.

Service Maintenance Contracts:

Supervision and routine performance monitoring, inspection and vetting of maintenance contracts such as:

• Lift Services
• Mechanical Plant and Air Conditioning systems
• Building Automation and Control systems
• Fire and Evacuation systems

Physical Management – Specific Duties

• Report any repairs that are required to the building over and above maintenance requirements under Service Contracts.
• Liaising with contractors on service-related matters.
• Facilitating the attendance of all service and maintenance contractors and overseeing the performance of these contractors.
• Provision of a monthly report on the building, including maintenance undertaken, incidents and maintenance required.
• Immediately report and record any insurance recoverable event.
• Maintain a register on the Building Management Platform (BMP) of complaints related to the Common Property and report any complaints.
• Where necessary provide assistance to residents around the use of facilities equipment, plant, etc.
• Attend meetings as requested.
• Take all reasonable steps to ensure correct and safe work practices are adopted at all times in the building.
• Issue and accept the return of Security Keys/fobs/cards.
• Take appropriate action to protect the security of the property by cancelling or re-coding any or all Security Keys/Fobs/Cards as required.
• Immediately report any breaches of security to the police and the Strata Manager.

BUILDING MANAGEMENT PLATFORM:

• Close maintenance tasks on the BMP once completed.
• Process maintenance requests from residents and owners via the BMP.
• Closeout preventative maintenance tasks on the BMP once complete.
• Monitor amenity bookings.
   

PERFORMANCE GOALS:

• Ensure that maintenance requests are actioned timeously and are closed out on BMP in an acceptable time frame.
• Deal with residents, owners, contractors, suppliers and other employees professionally at all times.
• Demonstrate loyalty and protection of the ‘Vantage’ brand.
• Demonstrate an exceptional level of customer service.
• Demonstrate a high level of attention to detail.

Successful candidates will be required to undertake a profiling questionnaire prior to interviews being scheduled. 

Resumes may be sent directly via email, or applications lodged through Seek. If you’re interested in the role and have questions, please contact Kirrilly Gregerson of Vantage Strata ***************@vantagestrata.com.au