AddressHello. We’re Virgin Australia. And we’re back (in a big way).
We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.
What you’ll be doing:
Based out of our Brisbane Head Office, the Business Development Representative position will focus on Virgin Australia’s Business Flyer program. You will nurture leads, close sign-ups to the program, and increase revenue from existing customers.
This role will have a strong focus on driving sales for new and existing customers, whilst best-practice customer service.
Other key responsibilities will include:
- Achieve sales budget and improve revenue growth and revenue quality across SME Business Flyer program
- Follow up on leads and close sales to increase revenue from existing customers
- Engage in the crafting of a robust revenue development plan for SME Business Flyer program
- Consistently meet daily call volume KPIs
- Work with your team members to ensure all work is being attended to within the outlined SLA’s to achieve team revenue and customer service targets
- Develop and execute a customer engagement plan (including support from the manager and team).
- Ensure all telephone calls and emails are handled in a highly professional manner
- Understand the customers’ needs in order to provide and consult on arrangements
- Ensure all information provided is clear and accurate
- Ensure thorough product knowledge of all Virgin Australia products
You’ll be great in this role if you have:
- The ability to work with minimal supervision and effectively prioritise.
- You will have strong commercial influencing and stakeholder management skills
- Proven experience in negotiating in a competitive environment.
- You will possess excellent people skills and proven ability to build and maintain good relationships with colleagues, business partners and customers.
- Sound knowledge of fares and ticketing and/or revenue management principles
- As an experienced leader, you will have the ability to coach develop and support internal stakeholders to achieve company objectives and foster a culture of continuous learning and development
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
- Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
- One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
- Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
- Cheaper hospitality, retail, technology, beauty and wellness services
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
- ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
When everyone is included, everyone wins
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply?
We’re ready to hear from you. Apply now.
