Caravan Park Office Management / Property Management

Company Background

• Radius Real Estate Pty Ltd owns and operates two Caravan Parks in Bundaberg, Queensland
• Radius Real Estate Pty Ltd 's most important asset are its people.
• Our parks are primarily made up of long-term permanent residents, in addition to a small motel and tourist site operation. We pride ourselves on operating a great community, and we maintain a high standard of tenant by having clear rules that are enforced. We are constantly seeking to improve our community and guest experience and the business invests the capital to do so. 

Job Tasks and Responsibilities

• The office manager will be responsible for the Office Management (leases, administration, compliance, rosters, daily reconciliations, tourist bookings etc) of both parks which comprises motel units, cabins, powered and camping sites and permanent residents.
• The office manager will work with a maintenance manager who will run the operations outside the office and both will report directly to the Owner who has significant residential management experience. This can be a Couples position if both parties have relevant experience.
• Both the office manager and maintenance manager are supported by a head office team, an assistant maintenance manager, cleaners and grounds staff.

Skills and Experience

• Reception
• Customer Service
• Online Reputation
• Back office
• Residential Leases
• Online Travel Agent Experience (Booking.com etc)
• Housekeeping and amenity cleaning
• Security and OH&S
• HR management
• Local marketing

Key Result Areas

• Occupancy
• Arrears management
• Guest and resident service
• Online Reputation
• Financial Management
• Maintenance programme and schedule
• HR Management

Selection Criteria

• Previous Caravan Park management experience and/or residential management experience (2 year +)
• RMS booking software experience
• Hands on management style - office, housekeeping, marketing, maintenance and problem resolution
• Passion for a quality community and constant improvement and efficiency
• Proficiency with computer software i.e. Excel, Word, Outlook, Google Sheets
• Understanding of corporate processes, HR, reporting, and work place health and safety.
• Ability to work in a team environment

Work schedule will be 5 days per week, Monday to Friday including most public holidays. The office manager is not expected to be on call outside of business hours

This package is a full-time position, with Annual Leave and Superannuation paid.

Job Type: Full-time

Salary Package: $78,000 /year + 11% Super = $86,580. Plus Annual and Sick Leave

Resumes and cover letters to be forwarded to Richard Mulligan – Managing Director