Care Manager - Home Care Services

"At Home Instead I take pride in offering a wonderful service and working towards changing the face of ageing - the team are good too!" 

HIRING NOW

CARE MANAGER - HOME CARE SERVICES 

We are a leading global brand and are expanding our team due to growth within our region. 

Home Instead East Brisbane provides Home Care Services to support the independence of clients in the East Brisbane region of Brisbane. We take personal responsibility for providing the best in-Home Care and support to meet our client’s needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead, our national network of offices is committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

About this opportunity

Are you looking for a care management role where you can make a real difference in the lives of the ageing community through a relationship-based approach to care that supports older adults by enabling them to remain living independently at home? 

As a Care Manager, you will be responsible for successfully directing and coordinating all activities associated with the care of potential and existing clients. This role provides leadership and management of the overall client experience and coordinates effectively with the office team. A Care Manager will have the best interests of the client at heart while supporting the achievement of operational goals. 

The opportunity to provide:

• trust-based relationships with prospective and existing clients and their families.
• regular client visits (in person and/or over the phone) to ensure the highest level of care is being attained. 
• knowledge and assistance to clients about a wide range of tailored resources and local services

Care Managers will be responsible for service enquiries, care consultations, client onboarding and reviews and care management of clients.

If you are an experienced Care Manager who is compassionate, self-motivated, and looking to join a supportive team, with an opportunity for ongoing professional development – then we would love to hear from you! 

Why Join Us?

• Opportunity to work 4 day week, full pay model of work after 6 months
• Company car available.
• Flexible Working Arrangements.
• A rewarding career where you can make a positive difference in the lives of older people and their families.

Key Responsibilities: 

• Planning, managing, coordinating, and reviewing client goals.
• Actively communicate with team members and clients to develop care plans.
• Formalise an agreement with the client and the client’s family about the Care Services to be provided and the costs involved.
• Accurately document all interactions held with the client, family or other stakeholders about the client and share relevant information with appropriate team members including feedback about CAREGiver Performance.
• Meeting with clients and their families face to face to discuss and review current care plans and goals.

About you: 

• Have relevant qualifications and experience in care planning and managing Care Services within the aged, community health or social services. (Candidates with a nursing background are preferred).
• Be an effective communicator with excellent customer service skills, demonstrated problem-solving skills and proven time management skills.
• Have a strong understanding and demonstrated knowledge of the Australian Aged Care Quality Standards and Home Care Package Management.
• Be highly efficient and organised with proven time management skills.
• Have a valid driver’s license.
• Relevant IT and administrative skills.
• Previous and relevant experience working with older people or in aged care.
• Able to work under pressure and multitask shifting priorities. 
• Strong written and verbal communication skills
• Must hold a valid Australian Driver’s License 

What we offer:

• A rewarding career within a supportive team.
• Comprehensive orientation and ongoing training and professional development.
• A company that recognises and appreciates the value of the work that you do.
• Opportunity to work for a locally owned and operated company but also part of a national and global network.

Australian work rights

Applicants must have permanent rights to work in Australia with no restrictions.

How do I apply?

If you are interested in this position, please hit the "apply for this job" button on this advertisement and include your resume and a detailed cover letter addressing the criteria listed above, or call Myles Beaufort on 07 3277 3*** during the following hours (Mon-Thu 9.30am-4.30pm) to discuss this opportunity.

Remuneration will be negotiated and will be commensurate with experience.

Working at our East Brisbane office in Kangaroo Point, this full-time position requires someone who can think on their feet, adapt quickly to shifting priorities, and do whatever it takes to get things done.