Client Coordinator

Who are we? 

Howdy, we're PlanCare. A young, exciting, and innovative HealthCare Platform with its sights set on revolutionising the ‘Healthcare at Home’ market through innovative technology. 

Our work has seen us recently listed by The Australian Financial Review (AFR) as one of Australia's Top 10 ‘Most Innovative’ Companies in Health.

You see...we like to think of ourselves as slightly different from the rest of the crowd! We're building a fun and inclusive brand and want you to be part of it. A business that will help older Aussies take control of their Homecare Package funding to self-manage and help them reach their goals. 

As part of our growth, we're recruiting further Client Coordinators (we call them internaly Co-Care Partners) for one of our Perth-based teams. If you want to be part of a great team, help make a positive change for many older Australians, and be involved in growing our brand and business, then apply below. 

If you are new to the healthcare and older adult industry, don't worry, as full training will be given. We're looking for good humans with the right aptitude who want to make a difference. 

This role is full-time, 9am-5pm, and ongoing, based exclusively from our Perth CBD office.

The Role

The role of a Co-Care Partner is very hands-on, where flexibility is key. Whilst a large part of this role is about working directly with clients and helping in administering our clients get onboarded, their day-to-day operations, including aiding in the budgeting of their support plan, you will also have a strong focus on helping shape the direction of the company. As a Co-Care Partner specialising in supporting our ONEteam clients, you'll work with a range of stakeholders including care managers, business development partners, and providers. 

You are someone who has excellent administration skills, attention to detail, and, ideally, a background in supporting older Australians and basic knowledge of how the My Aged Care Home Care Packages work, though this is not essential as full training and support will be provided.

The role will look like this:

• Administering the day-to-day running of clients, from onboarding to managing the monthly check-ins and governance, liaising closely with our ONEteam
• Resolving client and provider enquiries via phone and email
• Building relationships with clients and other providers in the sector
• Providing feedback to and preparing material to support PlanCare clients
• Assessing/triaging/processing invoice and budget-related queries received on behalf of clients and ensuring that services provided/requested align with the client's support plan and government guidelines.

We’re looking for someone who: 

• Is reliable and punctual
• Has superb communication skills, both written and verbal
• Has a person-centred attitude and is committed to supporting people over 65 to live at home and have more choice and control over the support they need.
• Is able to create and maintain relationships with clients and other providers
• Has a positive can-do attitude and isn’t afraid to share ideas and feedback to help us grow
• Is a fast learner and can learn independently
• Knowledge and experience in case management or ability to learn.
• Enjoys working in a team environment and having a laugh at work.

You’ll definitely need to have: 

• Excellent computer skills and attention to detail
• Excellent problem-solving skills
• A recent (less than three months) Police check or the ability to get one
• The right to work and live in Australia

It would be especially great if you had: 

• Experience with My Aged Care, Homecare Packages (especially self-management of HCP) and community care and is confident with answering client questions related to their support plan and funding
• A qualification in Aged Care / Community care
• Lived or learned experience of Aged Care
• Experience using PRODA / MAC Portal / Services Australia portal

But we’ll still consider you if you don’t.   

What’s in it for you?

• Full training and support
• Fun and enjoyable working environment
• Career opportunities as we're growing fast
• Industry competitive salary

Sound like a role you’re interested in? Apply now! Don't think you can meet all the criteria? Apply anyway! It's all about the right fit, not the right resume, for us.

PlanCare is an equal opportunity employer, and we encourage individuals of diverse backgrounds (including, but not limited to, Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse backgrounds, people in the LGBTQI+ community, and people with a disability) to apply. 

You must be able to attend an interview in person in Perth.

If you wish to have a confidential conversation regarding this role, please contact us on 1800 024 000 and ask for Tilly.

We may be able to shortlist for this position before the closing date. 
STRICTLY NO AGENCIES.