Client Engagement Officer

Our client is a Government Agency Branch who provide advice and support on complex housing issues and coordinate support services for the community.

• $52 per hour + super
• 3 month contract - potential to extend
• WFH Available after training period
• Belconnen based
• WWVP Required

Key Responsibilities ; 

• Escalate or refer clients with special or complex needs for appropriate assistance.
• Manage client concerns and complaints through effective communication and conflict resolution either in-person, by email or telephone
• Perform high-level administrative support, including managing email inboxes, rental documentation, and applications.
• Maintain accurate record-keeping and track documentation

This role is perfect for someone passionate about community services and resolution with a high level of cultural awareness. 

**Only applicants with current WWVP clearance will be considered**