Client Service Coordinator

Simba Support Services is a disability service provider, rapidly growing and expending providing a range of in-home and within the community support services.

Our Vision

Our vision is to empower, encourage and support people and ideas to build a strong and compassionate community.

 Our Mission

• Provide high-quality, compassionate support and care that empowers families, individuals, and communities to live the best version of their lives.
• Support our extended family to attain the fullest possible productivity, employment, and inclusion in everyday life.
•  Advocate for rights and choices and educate the wider community to improve understanding and awareness of all people seeking to live a full life.

Role of Client Service Coordinator  

Client Service Coordinator is responsible for ensuring high quality, personal-centred services and supports are provided to clients through regular home visits, assessments, implementation of individual support plans and ongoing liaison with clients, family, Support Coordinator, and the broader community.

Duties and Responsibilities

• Support plans are updated regularly and be responsive to significant changes
• Risk are identified and attended to within expected time frames.
• To conduct Work Health and Safety (WHS) assessments of the services required and the location where services are / will be delivered.
• To support aspects of the intake and assessment process by: meeting with clients prior to commencement of services to determine suitability and developing / implementing support plans
• To liaise with funding bodies, client’s other professionals to ensure legislative and contractual compliance for the services being delivered.
• Risks are managed effectively by ensuring assessments for services are holistic and include mental health, medical information and equipment and physical environment.
• To supervise Support Workers who provide direct services to clients. Ensuring leadership, coaching and development of support workers.

To be eligible you must:

• Working knowledge of disability, community and social services and therapeutic frame work of an organisation.
• An understanding of the NDIS Framework
• The successful person must have advanced computers skills, strong communication skills both verbal and written and the ability to work autonomously as a self-starter.

Essentials:

• Relevant tertiary qualifications in social work, health, Allied Health, or Diploma in community work or equivalent.
• Must have a current National Police Check.
• A current Driver’s License

Key Selection Criteria

• A demonstrated experience implementing strength-based & individualized care support plans 
• Extensive acknowledge and /or experience of contemporary service delivery for people experiencing disability and mental health, supported by the National Disability Insurance Scheme (NDIS).
• Demonstrated ability to liaise with varying stakeholders and multidisciplinary care teams
• High level of interpersonal and communication skills including ability to build and maintain relationships, negotiate, and resolve conflicts. 
• Ability to build networks across the sector
• Provide supervision to Support Workers who provide direct services to clients. 
• Well-developed time management skills and the ability to prioritise tasks and actions as appropriate.

How to apply

Include your resume and key selection criteria in one document, click ‘Apply’ and follow the prompt

We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.

For further information about this position, don't hesitate to contact our office on 03 5608 0***.