Client Services Manager

EZY PROJECTS  

Ezy Projects is a family-oriented business with strong links to the community. Our success is due to the focus we place on delivering to our client’s needs and ensuring their objectives are met safely, on time and to budget.  

We are looking for an experienced Client Services Managerto join our Brisbane Airport office focusing on Insurance related residential, commercial and strata building works. The successful candidate will deliver high quality customer service to both internal and external clients. 

Duties and Responsibilities  

• Provide client with regular updates on project progression and campaigns that directly affect the client 
• Develop open and effective communication channels with each individual client portfolio 
• Coordinate internal projects, through effective distribution of resources to increase customer satisfaction 
• Effectively evaluate and report on client satisfaction 
• Monitor and troubleshoot client complaints 
• Perform outbound calls with clients to follow up on services provided  
• Supervision of immediate team members to ensure compliance with established client standards in carrying out position duties accordingly 
• Identify, prepare and implement KPI and performance measures for the greater team 
• Conduct analysis to evaluate the customer experience and establish improvement strategies. 
• Target specific clients who manage multiple claims with our business and build a rapport accordingly 
• Ability to network and act as an Ambassador for Ezy Projects

Build robust relationships to:  

• Become a reliable point of contact for each client, and to inspire repeat business 
• Become a credible stakeholder manager through the identification of key stakeholders 
• Become a liaison to provide suitable solutions when responding to client queries 

Reporting Requirements:  

• Daily and weekly updates on all claims with relevant stakeholders via phone calls, emails and online web-based portal updates 

Skills  

• Good understating of the MS Suite of Products including basic Excel 
• Ability to manage deadlines and competing priorities  
• Excellent verbal and written communication 
• Self-motivated, reliable, and trustworthy with a strong work ethic 
• Team player who can also work autonomously 
• Ability to problem-solve issues 
• Sound knowledge of WHS requirements and standards 

Qualifications / Experience 

• Cert IV in Business Administration/Business (desirable) 
• Degree Business Management or related field (desirable) 
• 3+ years’ experience in customer service role 
• 1+ years’ experience in management position 

Job Inclusions & Benefits

• Full-time position after successfully completing a 6 month probation.  
• Friendly working environment with a great team 
• Company vehicle (or Vehicle Allowance subject to agreement), laptop, phone and tools to assist in the performance of your role   
• Opportunity for career / job role progression within the company   
• 4 Weeks paid annual leave. 
• Personal / carers and other leave as legislated 
• Company assistance with costs for any training/courses that leads to further personal learning and development (including CPD) that will be of mutual benefit to both parties  

If this sounds like the role for you, please submit your resume and cover letter by clicking the link below, Apply Now - Alternatively email your application to *******@ezyprojects.com.au 

 All resumes submitted must include 2 references.   

 No Job Agencies - thank you!