Address About Natus
For more than 80 years, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere. Natus' Sensory division is the leading manufacturer of medical devices for a wide range of specialties, including the hearing, balance, and vision markets. Our mission is to improve patient outcomes and our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for professionals.
“The success of our company depends on our employees. This is where you come in”
JOB SUMMARY:
The Audiology Clinical Applications Specialist (m/f/d) role includes the demonstration and training of all devices within Natus Hearing and Balance portfolio with the Distribution partners and Direct country ANZ at Clinical Locations. The role also consists in software, hardware, technical, and PC demonstrations to work towards prompt resolution of the order, maximize customer satisfaction and to promote a quality image of Natus. In addition, the Clinical Application Specialist will actively promote Natus from a Clinical Marketing perspective, drive local market intelligence, promote various “Natus” Academies and drive to create a network of Key Opinion Leaders. Specified region is ANZ. The Audiology Clinical Application Specialist may be asked to support the Development of existing and new products.
DUTIES AND RESPONSIBILITIES include the following and may include additional duties as assigned
Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
Develop and maintain detailed insight into the Natus Medical ANZ product catalogue and respective software packages, ensuring up-to-date knowledge of evolving product development.
Support Sales team for product demonstrations, tender applications regarding Natus products offered in the assigned region (ANZ).
Monitor the competitive environment across product lines and services, to maintain the awareness as well as remaining up to date in current research and test protocols for Product Development.
Support sales initiatives by attending regional conventions, trade shows and via communication with distributors and sales representatives.
Collaborate with Regional Sales manager for the strategy of the department.
Support Marketing regarding establishing and keeping contact with potential key opinion leaders.
Link between R&D and sales force.
Provide consistent and professional audiological support for all products to customers, distributors and internal colleagues through face-to-face interaction, telephone calls and email.
Communicate solutions/resolutions/answers in a timely manner.
Maintain domain specific knowledge by regularly attending relevant courses on audiology, fitting, balance, etc.
Use CRM system to document and communicate product issues and complaints to internal stakeholders.
Conduct regional seminars and trainings.
Coordinate training and support activities with Audiology Development Manager and Regional Sales Managers / Customer training in advanced applications.
Attend and participate appropriate professional meetings within region.
Advanced clinical support for cases escalated by tier one product support team.
Travel Required: Extensive, up to 75% - Valid driver license needed
QUALIFICATION REQUIREMENTS:
Audiologist or Audiology related education or Biomedical engineer degree (Bachelor’s degree or Medical Qualifications).
Two to four years related experience and/or training or equivalent combination of education and experience in medical devices.
Strong analytical skills, a high degree of flexibility and ability to manage incoming inquiries and oversee schedules tasks and projects.
Motivated and independent individual thinking with ability to provide analysis and feedback as issues may require.
Ability to work independently or with small groups of support staff.
Excellent computer skills (MS Office)
Excellent verbal and communication skills - Fluent English
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work environment could include the following:
Airports
Hospitals / Clinics
Clients offices
Home office/Direct office
Driving in Traffic
Driving in adverse weather i.e. rain, snow, sleet
Hotels
Here’s what you can expect:
Work Schedule: Remote
Attractive salary package
Company Car
EEO Statement:
Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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