Collection Officers | Financial Wellbeing Sector | $80K + S + Bonus

We are on the lookout for 2x Collections Officer’s looking to take their next step in their career within the financial industry. On offer is the opportunity to work with a rapidly growing market disruptor, where you will nurture relationships within your portfolio of customers in order to devise sustainable strategies for overdue debt repayments.

We are looking for emotionally intelligent individuals with a passion for relationship building. This isn’t your standard collections position; our client’s philosophy is simple: they move fast to eliminate debt and help educate customers on Financial Wellbeing.

Key Responsibilities:

• Manage relationships with account holders via inbound & outbound calls, addressing various debtor scenarios
• Negotiate payment outcomes by providing sustainable solutions in line with the internal collections policy
• Demonstrate empathy in customer interactions, both over the phone and through email communications
• Handling sensitive calls relating to financial stress while maintaining calmness and empathy 
• Manage a portfolio of accounts and work towards individual and team KPIs
• Engage effectively with third-party debt companies, fostering positive relationships and ensuring compliance with relevant regulations

  
  
Qualifications and Experience:

• Demonstrated ability to engage effectively with customers and debt negotiation companies
• 1+ Years working in a similar position
• Strong communication skills both in writing and verbally
• Strong attention to detail & multi-tasking abilities
• Strong willingness to learn and potential to excel in the role
• Warm and personable demeanour

What We Offer:

• Fantastic modern working space
• Hybrid work model
• Great company culture with regular bonding events
• A competitive salary with up to a 10% annual bonus
• Work from home two days a week

  
Get ready to embark on a feel-good journey as a Collections Officer, where you'll witness the direct and positive impact you have on the lives of our customers. Joining our team means immersing yourself in a supportive and diverse company culture that prioritises your career and personal growth every step of the way.
  
APPLY NOW for a confidential career conversation.

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Additional information

• Located within a 5-minute walk from Wynyard station
• Hybrid work structure
• $75K - $80K + super + annual bonus