Coordinator Cx

Company description:Here at CBCityThe City of Canterbury Bankstown is one of the largest Council's in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents. We are an Award-Winning Council that is regarded as Leader in the Sector including the most innovative company for 2021 and most progressive Council in 2022.Job description:The RoleIn this crucial leadership position, you will lead the way in bringing about significant change in community experience (CX) throughout the organisation. You'll be the driving force behind the seamless execution of the end-to-end Community Experience CX Strategy, skilfully guiding the organisation through various stages of enhancement. As a passionate advocate for a customer-centric culture, you'll champion community needs, striving to leave lasting, positive impact. Duties will include but not be limited to: Build and lead a dynamic, customer-focused team dedicated to community engagement. Develop and implement the corporate Community Experience (CX) framework and governing structure. Lead the creation and execution of the Community Experience CX Strategy, guiding the organisation through various maturity stages. Drive analytics of customer and community data, identifying trends, opportunities, and areas for improvement. Foster cross-functional collaborations for customer-centric alignment and consistent community experiences. Facilitate communication between business units to streamline processes and enhance customer interactions. Lead community-centric service initiatives, overseeing service reviews, journey mapping, and Voice of Community programs. Support internal stakeholders with evidence-based decision-making through data sharing and community insights. Provide regular insights, reports, and presentations to showcase success, improvements, and impacts to management and stakeholders. Infuse creativity into strategy reporting and performance measures. Champion a community-centric culture, advocating for community and customer needs. Make a positive impact on the community and customers. *For a full list of duties, click here to review the position description. You will have: Qualifications in Business, Marketing, Communication, or a related field, or equivalent extensive experience. A current C Class Drivers Licence. Robust leadership and management skills for inspiring and leading teams. Proven senior professional experience in CX and strategy, preferably in a sizable organisation. Demonstrated expertise in change management and driving customer-centric transformation initiatives. Track record of leading cross-functional working groups, meetings, and workshops. Demonstrated innovation and creative problem-solving skills to elevate the customer experience. Strategic mindset, aligning customer experience initiatives with overall business goals. Excellent written and verbal communication skills. Outstanding interpersonal skills with a proven ability to build positive relations with diverse stakeholders. IAP2 Certificate of Engagement (desirable). Experience in a political environment, demonstrating sound judgment and political acumen (desirable). The salary range for this opportunity commences at $125,554 (Grade K, Step 1) + 11% super. Salary may be negotiable dependent on skills and experience. Click here to access salary information for all steps within the designated Grade. What's on offer An Attractive Remuneration Package. Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life. Permanent Full-time position with Local Government conditions such as long service leave after 5 years, annual salary increases and generous parental leave options. Contribute to making a positive impact on our community. An investment in your professional growth, fostering continuous learning and development opportunities. Access to our employee Health and Wellbeing Programs. For more information, please contact Daniela Santucci (Manager City Improvement) at daniela.santucci@cbcity.nsw.gov.au You will need to submit your application via the ‘Apply Now' button and create a login using your email address and upload a: Resume; and Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role. Applications close Sunday, 17 March 2024. CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. If you require assistance, please advise the contact person at the time of your application. Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.