Credit Services Officer

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We know this is only possible with dedicated employees with diverse perspectives and backgrounds. Therefore, Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

We are on the look-out for a motivated and drivenCredit Services Officer in a Permanent Full-Time position at Wattyl!

We offer a flexible working environment including ability to work from home and the office which is based in Norwest.

As the Credit Services Officer you will:

• Follow processes, credit policy and procedures as set for the Credit Services team.
• Assess credit risk in line with the credit policy, and as per delegation of authority. Work with key stakeholders (internal and external) to minimize risk. Escalate as needed.
• Collection of debtor accounts through outbound calls (verbal/non-verbal) to achieve cash flow targets utilising collection procedures and policy guidelines.
• Accurate and timely allocation of receipts, clearing of open items in the banking functions as delegated by Credit Services Manager.
• Identify and initiate process improvement initiatives to increase service delivery to the business and reduce collection time.

In order to be considered you will have:

• A minimum of 5-10 years' experience in a collections or credit role
• Experience in changing and complex business environment, focus on deliverables
• Excellent communication and negotiation skills, ability to build relationships
• Strong analytical skills and sound business logic.
• Strong focus on customer service 'Customer First' and process improvement
• Oracle ERP or similar system experience highly regarded

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We know this is only possible with dedicated employees with diverse perspectives and backgrounds. Therefore, Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all. This is a great opportunity to come on board with a supportive & fun team in a company you can continue to grow and develop with.

Please note, this role may require you to be vaccinated against COVID-19, or to hold an appropriate medical exemption. Please contact the recruiter for further information.