Customer Call Centre - Health Club

The BlueFit Culture
At BlueFit, we value solutions-minded team players who put the customer experience at the forefront of everything they do.  We spend time looking for ways to build and grow our people to foster exceptional performing teams. We believe in treating each other with respect, we work hard, have fun and above all, support each other.  

Benefits

• Opportunity for professional growth
• Opportunity to work closer to home 
• Free Onsite parking
• Free Facility Membership
• Knowing that you are contributing to our mission of inspiring community activity

Positions Available

We are looking for part time and/or full time Customer Call Centre staff to provide support to our facilities with the management of membership leads and enquiries.  You will need a passion for and an inclusive approach to service. Our customer base is diverse and we love what this offers our workforce and want someone that can ensure all our customers feel welcome and supported. In this role you will be providing the following support to our facilities 

• Membership and program lead management
• Meet and exceed membership sale targets each month
• Process general member enquires.
• Follow up outstanding or declined membership payments.
• Data entry and ad hoc administrative duties

We are looking for people who have the following

• Working with Children Check
• First Aid Certification (can be obtained after successful employment)
• Excellent customer service skills, phone manner and written communication skills
• Can-do attitude and willing to go the extra mile
• Attention to detail
• The ability to identify the customers needs and solve their problem in a quick and timely manner
• Managing calls and emails to support and assist customer queries within a timely manner
• Maintain a professional and friendly manner with all customer interactions
• Maintain a high accuracy rate on all phone calls and email enquiries, ensuring outlined KPIs are met.
• Ability to multi task and learn new information and systems quickly
• Have availability for early morning, evening and weekend shifts.

Desirable

• A background in the fitness or  leisure industry
• Experience in a Call Centre environment or front facing customer service
• Experience with Freshdesk or a similar service desk system
• Experience using Links 

Our commitment to child safety
All children and young people have the right to be safe and feel safe. It is our commitment at BlueFit that the safety, wellbeing, and empowerment of children and young people is supported across all of our facilities and services. As such, as part of our recruitment process, all of our candidates will be appropriately screened. This will include a working with children check and reference checks and may include a police check.

Your application should address the following questions:

• Explain your knowledge and understanding of child safety and safety of those who are vulnerable.
• How would you demonstrate your commitment to child safety within this role?

If this sounds like a role that will excite and challenge you, please submit your application including your resume and a cover letter.

We believe in inclusivity; therefore, we encourage people of all genders, ages, abilities, sexual orientation, and cultures including people of Aboriginal and Torres Strait Islander heritage to apply.

We look forward to receiving your application