Customer Service Administrator

Are you a self-motivated, passionate and reliable Customer Service Administrator looking for an exciting new career with genuine growth & development opportunities? If so, we have an exciting opportunity for you!

The Company:

Our client is an Australian owned and operated, nationally recognised industry leader of Fire Protection Services and due to an internal promotion, are seeking to grow their Customer Service team on a full time permanent basis. Conveniently located within the Strathfield/Lidcombe area of Sydney's West, this role is an office based position working within the newly built corporate office from Monday - Friday, flexible hours: 8am - 4pm or 9am - 5pm.

The Role:

• Develop and maintain positive relationships with customers, suppliers, and colleagues
• Answering calls from customers and suppliers over the phone and via email
• Complete end to end administration tasks including taking orders and processing into Pronto (or other ERPs), data logging, pricing and lead time, follow-up and invoicing
• Resolve order issues eg blocked orders, pricing and lead-time discrepancies
• Lodge and coordinate response to service calls (reactive) for NSW and national clients
• Assist in other areas of the business wherever required (ie - reception / stationary ordering / administration tasks)

What's in it for you?

• On-site parking + Close to public transport
• Work for an Australian industry leader with over 135 years in operation
• Monday - Friday (no weekends) with flexible office hours, 8am-4pm or 9am-5pm
• Supportive leadership team with genuine career development and progression opportunities

About you:

• Strong communication skills both verbally and written
• Dependable and reliable, with the ability to work in a office environment Monday - Friday
• Demonstrated attention to detail and process driven
• Intermediate administration skills on MS Office, ERP (Pronto) desirable but not essential (full training provided)
• Full Australian working rights
• Willing to pass a pre-employment medical, obtain a police clearance and working with children

Next steps:

If this sounds like your next role, please APPLY NOW or contact Crystal Cook on ******@tecside.com.au

Who are we and what do we do?

Tecside are the partner of choice for Contract Staffing and Recruitment Services within the Oil, Gas & Energy, Mining & Resources, Rail & Infrastructure, Power & Renewables, Maritime & Defence, Industrial & Construction and Manufacturing industries. Our Client Portfolio is diverse, and we hold strong partnerships with many organisations of varying sizes globally. At our core we are driven by the four DNA pillars of safety, communication, accountability, and transparency

As a proud RAP endorsed organisation, Tecside are committed to achieving a diverse & inclusive workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds. More on our Reflect Reconciliation Action Plan at https://www.tecside.com.au/.