AddressPosition: Service Agreement Administrator
Location: Smithfield, NSW – 5 days onsite
Duration: Ongoing temp assignment
Pay: $35-$38 per hour + super - dependent on experience
Expected Start Date: Immediately
Are you passionate about delivering exceptional customer service experiences? Do you thrive in a dynamic environment where your organizational skills and attention to detail make a real difference? Join our clients team as a Service Agreement Administrator (SAA) and become an integral part of our customer consultation process.
The Client:
Nestled away in Smithfield, this world-leading business, servicing a variety of customers, including manufacturing and process industries, shipyards, ports and terminals, are renowned for their elevating solutions coupled with servicing of the equipment.
Operating in 25 sales and service locations throughout Australia and New Zealand their customised solutions maximise the productivity of uptime and minimizing the cost of downtime.
As an Service Agreement Administrator, you will be at the forefront of our clients business success strategy, ensuring their customers receive world-class service and support.
Role:
Your primary responsibilities will include:
- Conducting comprehensive reviews of service relationships to assess progress, gather feedback, and determine value.
- Providing support to local service branches regarding agreement-related inquiries.
- Utilizing sales configuration tools to construct and renew Service Agreements.
- Collaborating with local branches to guarantee a seamless customer experience and the proper execution of Service Agreements.
- Communicating valuable customer insights gathered during the renewal process to local service branches.
- Maintaining accurate records of customer interactions and activities in CRM tools.
- Working closely with local branches to enhance customer agreement retention, overall relationships, service scope, profitability, and efficiency.
Work Related Requirements:
- 1-2 years as a Sales Administrator or similar.
- Proficiency in various computer programs, including Outlook, Excel, Word, and PowerPoint.
- Ability to utilize CRM applications for sales and data interpretation.
- Strong organizational skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to engage effectively with employees and build strong working relationships.
If you are ready to make a meaningful impact and contribute to our commitment to customer excellence, apply now!
For confidential discussions regarding this position, please reach out to Layla Homsi on ***********@sandyou.com.au
