AddressGeneral Information
Job ID
ATR39378
Posting Job Title
Customer Service Administrator
Locations
Newcastle UK
Employment Type
Full Time
Date Posted
21-Mar-2024
Relocation Support
No
Description & Requirements
WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to more fiber-based packaging forward.
The opportunity: You will be main point of contact for key customer accounts, co-ordinating communication to the customer, to achieve the agreed business performance objectives for both WestRock and our customers.
How you will impact WestRock:
- Manage the day-to-day enquiries from a specific range of customers, achieving an effective workload
- Establish and maintain customer specification files
- Understand and follow standard operating procedures for customer communication
- Contribute to achieving individual account and departmental objectives
- Verify the application of correct customer prices to orders and dealing with price issues and price requests
- Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications
- Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business
- Communicating any re-dates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date
What you need to succeed:
- Customer service/account handling experience
- Confident communication/presentation skills
- Team working experience
- Negotiation skills
- Proficient in Microsoft Office Suite Programs (Excel, Word, Outlook)
What we offer:
- Corporate culture based on integrity, respect, accountability and excellence
- Comprehensive training with numerous learning and development opportunities
- A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
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