Customer Service Coordinator

An excellent opportunity exists for a suitably qualified and highly motivated individual to join the Rex Sydney Airport Team in the role of a Full Time Customer Service Coordinator.

Reporting:
This position reports to the Sydney Airport Manager.

Position responsibilities:

• Work closely with internal and external stakeholders by developing relationships with agencies and internal departments to ensure Customer Service goals and objectives are met 
• Monitor and coordinate airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate personnel
• Supervise the execution of the timeline and regulatory compliance at departure gates
• Investigate and report delays and irregular flight activity and proposes solutions where required 
• Monitor and coordinate day of operations staffing levels, positions and duty assignment, time and attendance and staff coverage to best fit the operations needs 
• Work closely with rostering and management and provide feedback where necessary 
• Develop CSOs through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management
• Influence culture through action, presence, and reinforcement of behaviours 
• Coordinate employee lunches and breaks
• Maintain daily shift reports
• Provide support to CSO’s and coordinate conflict resolution and disruption management 
• Monitor and ordering of Airport stock and stationary 
• Monitoring and rectification of ticketing discrepancies and passenger connections in irregular operations 
• Update internal systems with information as required 
• Provide guidance and leadership to fellow employees and lead by example 
• Have the ability to collaboratively work with others to achieve organisational goals 
• Has the ability to listen and communicate at a high standard 
• Be energetic and inspiring to others to strive for excellence and commit to common goals 
• Other duties as requested by the Airport Manager

Selection Criteria:

• Airline experience required
• Leadership and/or supervisory experience preferable
• Demonstrated excellent communication and decision-making abilities 
• Capable of developing action plans for managing irregular operation
• Ability to effectively plan and manage resources, both people and time
• Ability to work shift work

To Apply:

Please submit you application with a copy of your CV and a cover letter addressing the selection criteria by 7 April 2024.