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Form of workAbout S.A.L Global Logistics:
We are a proudly Australian, privately-owned, and well-established freight forwarder, dedicated to delivering comprehensive and personalised integrated forwarding solutions. Tailored to meet the unique needs of each customer, our boutique services are delivered with utmost attention. We are built on a culture that feels like family, grounded in our core values of connection, quality, reliability, and growth. As we navigate through an exciting phase of growth, we're on the lookout for like-minded individuals eager to advance with us.
The Role:
We're in search of an experienced Customer Service Representative to fortify our team at our Eagle Farm office. This full-time, permanent position offers an opportunity to contribute significantly under the guidance of our Customer Service Manager. The ideal candidate will possess a rich background in International Freight Forwarding and a commitment to providing stellar Customer Service.
Key Responsibilities:
- Efficiently manage and service a diverse client portfolio, ensuring regular updates and reporting on shipment statuses
- Coordinate and oversee shipments across all origins and transport modes
- Handle purchase orders and maintain customer rates & quotations
- Facilitate the onboarding of new customers and act as the primary point of contact for enquiries, feedback, and claims, ensuring prompt and accurate follow-ups
- Participate in client visits and meetings, fostering ongoing relationships
- Stay informed on company products and services to meet customer needs effectively
- Participate actively in our culture of feedback, sharing insights and ideas with peers, management, and the broader team
Key Skills and Experience:
- Proven experience in International Freight Forwarding, with 1-2 years in a similar Customer Service capacity
- Proficiency in CargoWise One is advantageous
- Comprehensive understanding of Australian Customs and Quarantine procedures
- Exceptional communication skills, with a high level of attention to detail
- Ability to prioritize tasks, manage time effectively, and offer innovative ideas and solutions
- Strong team player with a customer-centric approach, thriving in a dynamic environment and capable of working collaboratively with overseas agents
What We Offer:
- A competitive salary that reflects your experience, with weekly pay cycles and a 1% additional superannuation benefit
- Modern Eagle Farm office with convenient on-site parking
- A vibrant culture that champions excellent Customer Service
- Uncapped commission and participation in a bonus scheme reflecting the company's success
- We actively promote work-life balance and offer benefits such as a paid day off on your birthday, an in-house paid parental leave policy, regular corporate massage days provided by a registered therapist and more
Join Us: If you're driven to excel in this role and share our commitment to exceptional service, we would love to hear from you. Please apply with your CV and Cover Letter.
