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SalaryBotanifique YJ is seeking a dedicated full-time Customer Service Manager to ensure exceptional customer experiences across all facets of our skin care/beauty retail and services business. The primary responsibility of this role is to lead our team in delivering unparalleled service to our customers, from initial contact through to post-purchase support and issue resolution. The Customer Service Manager plays a pivotal role in aligning customer needs with business objectives and continuously improving the overall customer journey. You will be based at the office in our Melbourne Central store but will need to travel between our other store locations in Melbourne for this role.
Key Responsibilities:
- Lead and motivate sales staff to deliver outstanding customer experiences, prioritizing professionalism, customer-centricity, and timeliness.
- Manage customer escalations and grievances in accordance with company policies, ensuring prompt resolution and appropriate follow-up actions.
- Monitor and document customer, staff, and stakeholder feedback to support continuous improvement initiatives and maintain a customer-centric focus.
- Ensure timely responses to customer-related emails, demonstrating attentiveness and dedication to customer satisfaction.
- Provide leadership and direction for sales staff performance, utilizing customer feedback as a benchmark for ongoing improvement.
- Track, monitor, and report on team performance against monthly targets and goals.
Qualifications and Experience:
- A relevant Diploma qualification is desirable and 2 years of work experience in a Customer Service role or relevant position.
- Equivalent work experience of 3 years would be considered in lieu of the Diploma.
- Experience with the NOVA POS platform is advantageous.
- Demonstrated success in delivering exceptional Customer Service, including attentive and patient interaction with customers and stakeholders.
- Strong attention to detail and accuracy in documentation, data entry, and reporting.
- Proficiency in gathering information using available technology and resources.
- Proficient in Microsoft Office Suite, particularly Word, Outlook, and Excel.
- Excellent verbal and written communication skills, with a polished appearance.
- Positive attitude, adaptability in team environments, and leadership capabilities.
Join our team and be part of a company dedicated to exceeding customer expectations and delivering unparalleled service in the skin care/beauty industry.
Business and Salary Summary:
Hiring Company: Elkayam Investments Pty Ltd
Trading as: Botanifique YJ
Salary: $70,000 - $75,000 + superannuation
If this role is of interest to you, please press the APPLY NOW button. Please kindly note that only shortlisted applicants will be contacted.
Summary of role requirements:
- Flexible hours available
- 2-3 years of relevant work experience required for this role
- Work visa can be provided for this role
- Expected start date for role: 14 March 2024
- Expected salary: $70,000 - $75,000 per year
