Customer Service Officer

Customer Service OfficerCustomer Service Officer - Geraldton JOB REF: KH574468 Edgy, fun, supportive, WA home grown brand – what more could you ask for! Constant learning with room for personal growth Permanent, full-time opportunity based in Geraldton Kleenheat has been providing energy solutions to homes and businesses across Western Australia and the Northern Territory for more than 60 years. We’re a WA born and bred company, and part of the national Wesfarmers group.

We’re committed to delivering energy for today’s customers and tomorrow’s opportunities, with a focus on safe and reliable products and helpful Customer Service. We’re proud of our values of safety, accountability, integrity, collaboration, and customer focus – and understand that our success is because of our people. About the role: Right now we’re on the lookout for a Customer Service Officer to join our Sales Team on a permanent basis at our Geraldton branch.

We are open to flexible working arrangements such as part-time hours or flexible start/finish times. You will be responsible for providing professional, accurate and timely service to customers. To excel in this role, you have: Highly developed verbal, telephone and written communication skills and the ability to liaise and consult with both internal, external clients, stakeholders and staff, maintaining a customer centric approach.

Initiative, organisational skills and flexibility to operate in both a team environment and independently. An ability to prioritise, and effectively achieve deadlines. Experience to identify and deal effectively with difficult situations and conflict.

Strong and relevant computer and keyboard skills. Ability to multi-task, share team responsibilities to maintain maximum monitoring level of prompt, efficient and courteous Customer Service. Experience in the sales, retail or Customer Service industry (is preferred but not required).

What's in it for you? At Kleenheat, we have a range of benefits to keep life flowing inside and outside of the workplace; Access to seminars and networking events. Kleenheat's employee discount off your residential LPG or natural gas account.

Competitive remuneration, including allocation of Wesfarmers shares and participation in our annual incentive plan. Time for the family with parental leave payment up to 16 weeks. We provide uniforms (wearing of uniform is optional).

Access to various health and wellbeing initiatives, including private health insurance discounts, our employee assistance program, annual flu vaccinations, support resources and our safety-first culture. Salary sacrifice opportunities, including novated lease vehicle packaging. Access to benefits across Wesfarmers, including staff discounts at Bunnings, Kleenheat, Kmart, Target, Officeworks, Clear Skincare Clinics and Wesfarmers-sponsored arts events.

Hybrid opportunity once you've settled into your new role (mix of on-site & work from home requirements). Ongoing professional learning and development opportunities across our diverse businesses and the Wesfarmers Group to help you progress your career. We welcome people with different skills and life experiences…