Address
Form of work About Gilgandra
Gilgandra is a vibrant rural community in Central West NSW, situated at the junction of three main highways and in close proximity to Dubbo. There is a strong supportive community that has worked together to develop excellent schools, medical services, retail services and recreational activities that you simply do not see in communities of a similar size.
Gilgandra presents you with an opportunity to have an excellent lifestyle you may not be able to afford in the city.
About the position
The Customer Service Officer will work across all areas of Council and is responsible in creating an initial and lasting positive impression on our customers, providing high level of customer service to internal and external customers who attend to either the front counter or via the phone with the objective of providing first point resolution. The position will also be responsible for Council's record management system and providing administration support.
Essential
Current Drivers Licence
Certificate III in Business Administration (or Customer Service equivalent experience)
Demonstrated experience with computers, including operating software systems, Microsoft office and internet
Minimum 2 years experience in a customer service role
Demonstrated ability to maintain confidentiality and sensitivity to political and other issues
Demonstrated ability to promote Council in a positive manner
Willingness to learn new systems and possess a commitment to a continuous improvement workplace
Demonstrated understanding and commitment to Work Health and Safety
Desirable
Demonstrated ability to work unsupervised
Demonstrated ability to accurately record meeting minutes
Experience with records management
Experience in Local Government
Salary: $39.85 per hour
Closing date: 9:00am, Monday 27 March 2023
Status: Casual
Enquiries: Activation and Communications Manager, Mrs Kathryn Larkin, or the HR Department on 02 6817 8800
How to apply:
Before you apply for this position, please read the Position Description carefully to assess your eligibility and suitability for the position. You will be required to answer questions that relate to the criteria on the online application below. You will also be required to attach your current resume which should include two recent employment related referees. Please note that you cannot submit your application without attaching your resume. Council will only accept applications submitted online. Please include in your resume, evidence of qualifications that you possess.
please click HERE to view full Position Description
All correspondence will be via the email you have provided in your application.
Pre-employment screening
Should you be shortlisted for interview, and are then selected to progress to the next stage following interview, you may be required to undergo the following pre-employment screening process as part of the selection process:
A functional assessment (at Council's expense) including hearing and drug and alcohol testing
Reference checks from your 2 work related referees
Any other additional screening that may be relevant to the role
Council will check the authenticity of certificates and qualification
PLEASE NOTE THAT ONCE YOU START TO COMPLETE YOUR ONLINE APPLICATION, YOU CANNOT SAVE IT AND RETURN TO IT LATER. PLEASE TAKE THE TIME AND BE PREPARED WITH YOUR RESUME READY TO UPLOAD WHEN YOU COMMENCE THE PROCESS.
