Address- Are you a ‘people person’ and pride yourself on your high-level communication skills?
- Do you love working with people and thrive on providing excellent Customer Service?
- Are you passionate about working with and supporting our local community?
We are excited to offer the opportunity for an experienced Customer Service Officer to join our team on a casual basis, to support our patients across our five sites on the Bellarine Peninsula.
The Position Description is available here:PD Customer Service Officer CASUAL May 2024
About Us
Bellarine Community Health (BCH) is the major provider of primary health care services to the Bellarine Peninsula. BCH is a not-for-profit health care provider with close links to our community operating from five sites – in Drysdale (two sites), Ocean Grove, Point Lonsdale and Portarlington and in community settings across the Bellarine.
About the role
The Customer Service Officer will work across all five BCH Sites in a frontline role that is pivotal to maintaining our positive and supportive reputation within our community.
The Customer Service Officer will be responsible for providing excellent Customer Service at front reception by greeting clients and customers to answering telephone calls, making and rescheduling appointments, working alongside and collaborating with staff from other departments, completing end of day banking and other administrative tasks to support the daily running of the reception area.
We would like to hear from you, if you have…
- Experience in a Customer Service role demonstrating excellent communication and Customer Service skills.
- Experience with healthcare systems within the healthcare industry.
- Strong written and verbal communication skills.
- Excellent analytical, conceptual and problem-solving skills.
- The ability to work in a team and sole position environment.
- Strong time management skills, including the management of competing priorities.
What we offer
To support you to balance your work/life commitments, grow your skills and expertise, enjoy work and feel valued, we offer the following:
- Generous salary packaging benefits – you can access some of your annual salary tax free each year
- Discounted gym membership at seven sites across the region
- A supportive, positive and inclusive workplace culture
- Employee Assistance Program
Conditions of Employment
- A current National Police Check
- A current Working with Children Check
- A current Victorian Driver’s License
How to Apply
To find out more, please contact Kay McMeel, Manager - Intake and Customer Service, at **********@bch.org.au or by phone on 03 5258 0***. The Position Description is available here:PD Customer Service Officer CASUAL May 2024
Submit your application to ***********@bch.org.au – applications are being assessed as they are received, with final applications closing at 5pm on Monday 27th May 2024.
Applications must include cover letter, response to key selection criteria, application form (via the BCH website), and resume in PDF format.
Bellarine Community Heath embraces diversity and encourages applicants from different backgrounds to apply. BCH is a family friendly organisation with excellent salary packaging available.
Bellarine Community Health Ltd is committed to protect children and reduce any opportunities for abuse or harm to occur.
Bellarine Community Health acknowledges the Wadawurrung people as the Traditional Custodians of the land on which our sites are located and across which we provide services and programs for the diverse community. We are proud to be an inclusive workplace and welcome people from all cultures and backgrounds to our service.
