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SalaryCustomer Service Representative-Driver Tester (Service Centres) Salary: Service NSW Grade 5 ($84,734 - $89,050 pro-rata, plus employer's contribution to superannuation and annual leave loading) Location: Coffs Harbour Service CentreEmployment Status: Part-time (minimum 40 hours per fortnight) – ongoing opportunity We are currently recruiting for the position of Customer Service Representative-Driver Tester at our Coffs Harbour Service Centre. Please note: this recruitment will be used to fill this specific role or create a talent pool for this specific location (including the immediate surrounding area). About the opportunity: If you are passionate about working in a customer centric team, delivering positive face to face Customer Service experiences and enjoy working in a fast-paced environment, this could be the right role for you.
You will deliver exceptional Customer Service through provision of driver license tests and other Agency Customer Service delivery priorities in line with organisational and compliance requirements. To find out more about being a Customer Service Representative-Driver Tester, click here to access the Role Description. Key accountabilities:
- Provide timely, high quality Customer Service, which is consistent with Agency values and DNA, to deliver a positive customer experience.
- Conduct driving tests and advise applicants of the outcome, including relevant details of performance and deficiencies in accordance with established Agency standards.
- Establish effective customer relationships through quickly establishing rapport, understanding different customer needs, drivers and motivations and modifying approach to facilitate a positive customer experience.
- Identify and mitigate risks to ensure optimal road safety to customers and the broader community.
- Review quality control strategies and practices and exercise informed judgement in line with legislation, and Agency policies and procedures to ensure accurate application and defensible decisions.
- Provide a range of administrative and support services to meet business needs using relevant systems and reference materials.
- Contribute continuous improvement, including the identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace that support organisational and government objectives and improve customer experience.
Additional job specific essential requirements for this role:?
- An unrestricted Australian driver licence for the preceding three years (excluding a provisional or learners’ licence)
- A satisfactory driving record.
Your traffic record will be verified during the recruitment process.
- Ability to proficiently drive a manual vehicle.
You will be required to pass a 90 question Driver Knowledge Test and supply a manual vehicle to complete a Manual Practical Driving Test.
- Due to the safety requirements of this role, an offer of ongoing employment is contingent on your ability to successfully complete the provided driver testing training.
Hours of work Service Centre operating hours vary between locations. You can check the opening hours for each Service Centre here Find a Service NSW location. The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours. Part-time –…
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