Customer Service Specialist - Quotes

Customer Service Specialist - Quotes
Clayton, VIC

• Kennards Hire: ANZ's largest family-owned equipment hire company & still growing
• Collaborative Culture: Thrive on teamwork, tackle challenges, succeed together
• Continuous Growth: Embrace learning, develop & empower your career

About us

Our mission is to be the best equipment hire company in the world. We don't want to be the biggest, we want to be the best. And by being the best, we are committed to sustainable growth and innovation for the benefit our customers, our people and Kennards Hire.

And with over 90% of our people telling us they think Kennards Hire is a Great Place to Work, we think that's pretty awesome!

Some of the things our people have told us make Kennards Hire a Great Place to Work include: their team mates; the care and inclusiveness we show each other; that our people's safety is a priority; and how everyone works together to live our values. Not to mention the birthday and employee anniversary celebration cakes and BBQs!

About the role
As the Customer Service Specialist - Quotes, your main priority is to recommend, source and quote on equipment hire solutions for our customer that have been referred or allocated as a priority account by our branches, distribution centres, business development and the local support branch teams.

The role aims to build long term relationships by educating customers on the products and services we offer, recommending the best solution to meet their needs and resolving any hire or account issues or queries

Responsibilities;

• Identify, source, and follow up leads of customer inquiries and referred hire prospects.
• Develop, refine, and finalise hire quotes and schedules, effectively converting quotes into successful hires for both account and non-account customers.
• Collaborate closely with branch network, priority accounts, and BD teams to ensure efficient response to hire inquiries, as well as effective quote generation and follow-up.
• Foster customer relationships by delivering superior service, driving repeat business.
• Oversee logistics and transportation partners, coordinating rehires seamlessly.
• Manage breakdown enquiries including trouble shooting advice, update contract notes and follow up on outcomes
• Manage high severity requests or issue escalations as needed for priority account customers
• Maintain accurate and relevant reporting.

About you

• Ability to professionally handle customer enquiries through email, phone, web chat, social media or other channels
• Excellent written and verbal communication skills.
• Previous experience in a sales administration role or similar involving quotations, administration and Customer Service
• Ability to handle a high volume of inquiries via various channels such as email
• Well-developed communication and interpersonal skills including the ability to effectively consult, negotiate and influence across a range of stakeholder groups
• Results driven and customer focus with the ability to seek and drive sales and build market share
• Hands on approach with the ability to work under pressure to achieve deadlines and most importantly deliver to our customers
• MS Office Proficient (Word, Outlook, Excel & PowerPoint)

Why join the family
We are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan

We offer great Benefits & Rewards such as;

• Profit Share bonus
• Paid Parental Leave
• Extensive training and development throughout your career with us
• Career progression and internal transfer opportunities - across state and international borders
• Staff discount rates on our hire gear
• Access to our employee benefits program including discounts on insurance, eye care, travel and more!
• Annual Awards night, Team BBQs and many other fun social event