Customer Support Officer

Our mission is to support people who need assistance to achieve their aspirations and inclusion in the community. We have hundreds of talented people at Ability Options across NSW who play a crucial role in achieving the mission.

Who are we?

Ability Options is a leading not-for-profit organisation which provides employment and disability services to people who need assistance to achieve their aspirations and inclusion the community. People are our greatest asset, as our services create experiences and opportunities for our customers. We keep the people we support at the centre of our hard work by providing Disability and Employment services across NSW.

We offer vulnerable people high-quality services that foster their wellbeing and inclusion in the community. We have a passion to make an impact on people’s lives. Whether it is providing employment opportunities, giving work experience, or assisting people to live in various scenarios, we provide meaningful experiences, and inclusion for everyone.

The role

Location: Chatswood

Employment: Permanent Full-time

Salary: $61,340 per annum + super + $15,900 in salary packaging

As Customer Support Officer, you will be the first point of contact for our customers and provide administrative support to our team.

Ensuring a positive first impression, you will demonstrate your customer service and interpersonal skills with our customers and educate the local business community on the benefits of disability employment through direct promotion, business development and event coordination.

You will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly and manage the coordination of day-to-day activities of our field-based staff.

Your key responsibilities include, but are not limited to:

• First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journey
• Manage appointment scheduling, issue notifications and conduct reminder calls
• Provide administrative support to customer activities i.e. resume updates
• Keep accurate and timely records and maintain databases
• Provide post placement support to customers and employers
• Coordinate and maintain marketing material distribution, monthly newsletters and community support guides
• Provide administrative support to the team
• Office management duties

To be successful in this role, you will have:

• Excellent customer service and interpersonal skills
• Highly developed administrative and organisational skills
• Exceptional verbal and written communication skills and able to adapt style to suit audience
• Ability to prioritise workload, use initiative and multi-task
• Ability to work effectively and collaboratively as part of a team
• High level of computer literacy
• Satisfactory background checks including Police Check and Working With Children Check (or willingness to obtain)    
• Knowledge of and commitment to child safe standards and mandatory reporting requirements
• Current driver’s licence (minimum P2)

Culture & Benefits

• Ability Options is a value driven organisation where the people we support are at the centre of everything we do. We have built an inclusive and progressive culture at Ability Options encouraging everyone to continue to learn and develop their career whether that is through coaching and mentoring or leadership training. 
• In return for skills and experience, our people receive a competitive remuneration package, access to Fitness passport, employee discounts, a rewards and recognition program, flexible work arrangements including RDOs and the ability to significantly increase your take home pay with not-for profit salary packaging.
• If you are passionate and have the desire to unlock possibilities for those we support, then we would love to hear from you!’

We are wanting to hear from candidates who enjoy providing a positive customer and client experience, thrive in a target-based environment, are motivated by exceeding their professional and personal goals and are looking for a career - not just a job. If this sounds like you, then please do not hesitate to apply today.

Ability Options prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as Aboriginal and Torres Strait Islander peoples, and people with a disability.

Ability Options is committed to the safety, wellbeing and inclusion of children and young people. All successful applicants are subject to probity and pre-employment checks. Vaccination against infectious diseases is strongly encouraged.