Address
Form of workWe are currently seeking Contact Centre Agent who will be responsible for managing the dental appointment bookings and enquiries for existing and potential patients.
In this role you will deliver a high level of customer service, with a focus on first call resolution and patient retention.
- Providing exceptional customer service, with an understanding of the patient needs and ability to assist them in a timely manner
- Effective appointment booking and maintenance
- Optimise booking schedule to ensure clinics are operating at peak performance
- Maximise all opportunities to promote additional products/services Effectively managing complaints
- Exceptional interpersonal and communication skills
- A professional phone manner
- Strong focus on client care and satisfaction
- Excellent, solution oriented, work ethic
- Previous contact centre or dental/medical receptionist experience – desirable
Flexible availability - between 8am – 6pm Monday to Friday and 8am – 5pm Saturdays!
