Director, Apac It Operations (Australia)

The Opportunity

The Hub Leader role is entirely frontline-facing, overseeing a range of functions to ensure the delivery of superior services to our people in a seamless way. The Director, APAC IT Operations will be the Hub Leader for the APAC service hub and play a vital role towards the regions in boosting the end-user experience ensuring smooth delivery of top-notch services, and meeting & exceeding the expectations of the end-users.

What you'll do:

Management & decision-making responsibilities

• Participate as a key member of the front-line services leadership team, working regularly to grow and shape the FLS organization improving end-user experience
• Drive towards common standards & Standard Operating procedures, and ensure that the hubs are not implementing siloed solutions, unless a strong business case
• Establish and ensure adherence to standard working practices across the function
• Operational decision-making in the hub on e.g. network implementation, as long as it doesn't deviate from global standards
• Ensure that the day-to-day operations are functioning according to expectations
• Gather, compile & communicate regional needs & priorities to enterprise functions from a Hub perspective
• Provide input to budget & financing for the enterprise functions from the Hub
• Establish the specific budget in terms of required resources within the Hub

People management responsibilities

• Build long-term relationships with direct reports and team members across the regions, becoming a trusted leader and advisor. Effectively act as a remote line leader for geographically dispersed team members
• Promote continuous improvement within the Hub & empower dedicated the team
• Manage, coach, and mentor employees. Deliver timely performance feedback and counsel staff in career/performance development
• Establish and support an environment in which all personnel can develop and apply their talents to meet organizational and individual goals
• Identify gaps in skills and resource capacity within the hub, and participate (and sometimes) drive the recruitment
• Define the suggested capacity on the number of FTEs required per region for OSS

Communication responsibilities

• Ability to communicate to both operations-oriented employees and business executives, as well as employees across regions and enterprise functions
• Ability to adapt communication styles, depending on the audience. Actively listen during discussions/meetings, ask open-ended questions and receive and provide feedback
• Presentation skills conveying messages in a clear and easy-understandable way

About You

You're likely to have or be able to demonstrate complementary skills and experience in the following areas:

Education

• Bachelor's degree in a technical/Computer Science field and/or equivalent work experience.
• Professional certification (ITIL) is preferred but not mandatory.

Experiences

• Minimum of 15+ years of experience in a similar role in IT Operations
• Industry experience from the Engineering Design industry
• Experience or knowledge in the following areas would be an advantage:
• Risk Management
• IT Service Management

Soft Skills requirements

• Strong teamwork skills across matrixed client, supplier, and geographically dispersed virtual teams.
• Demonstrated ability to build strong working relationships.
• Good interpersonal and communication skills
• Good negotiation and resolution skills
• Excellent communication skills, verbal and written in English, Cantonese, and Putonghua
• Ability to work within diverse, global, virtual teams.
• Proven ability to thrive under pressure.

About WSP

WSP is one of the world's leading engineering professional services firms, bringing together approximately 6,000 talented people across 15 offices in Australia. We are technical experts who design and provide strategic advice on sustainable solutions and engineer Future ReadyTM projects that will help societies grow for lifetimes to come.

At WSP, we want you to embrace your curiosity and work in a culture that celebrates different perspectives. With access to global scale and reach, you'll connect with the brightest minds in the field to make the best work of your life.

We want here to be a place where you'll always find new ways to grow - where you'll design your path and do what truly matters to you.

We believe that in imagining a better future for us all, you'll imagine a better future for you.

To find out more about our commitment to the health and well-being of our people, and the programs we've designed to help you thrive click here: WSP Benefits.

Think this could be the opportunity for you? Apply now to begin your journey with WSP.

Imagine a better future for us all - and a better future for you.

WSP. With us, you can.