Address
Form of workYour new company
Your new company is a reputed Federal Government Client delivering high-quality personal insolvency and trustee, regulation and enforcement, and personal property securities services.
Your new role
Manage and assist in the End User escalated incidents and requests., ensuring high level of customer service and satisfaction in End User solutions.
• Collaborate with business, enterprise architecture and technology engineers to develop, maintain and implement End User technologies.
• Lead and collaborate in technology projects, including Windows Client version migrations, new M365 functionality and security toolsets.
• Sustain and enhance the security and compliance of technology to meet organisation standard, ISM, Essential 8 and DTA Blueprints
• Maintain and improve documentation of resolutions and operating procedures, to work towards root cause analysis and continuous improvement.
• Provide guidance and support to the development of people, process and technology into the Service Desk team members.
• Technology Accountabilities include:
- Windows Client (Windows 10 / 11)
- Azure Virtual Desktop
- Microsoft 365 Suite
- InTune / SNOW / Software Deployment
- Windows Defender / Ivanti
- iOS Devices / Mobile Device Management
- Printers
- Client Hardware (Laptops / Mobile Phones / Desk environment
What you'll need to succeed
- Tertiary qualifications in Information Technology or relevant industry certifications / experience (ITIL / Microsoft 365 / Azure)
- 5+ years’ experience in IT engineering, design / build and IT end-user support.
- Practical knowledge of accountable technologies and implementation / operational support strategies
What you'll get in return
- Excellent daily rates
- Long term contracting role
- Reputed Federal Government Client
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV at sweta.verma@hays.com.au.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
.
#2848667
