AddressDo you want to be part of a true values-based organisation making an impact in the lives of people with disability?
Our Customer Experience team is growing, and we are currently recruiting for an Engagement Officer.
About the role:
- Permanent Full-Time
- Flexible location – NSW, QLD, TAS, WA and VIC locations
As an Engagement Officer your role is to deliver outstanding customer experience, coordinating the onboarding of NDIS participants into services that meet their needs. As an NDIS whizz, you’ll be responsible for handling service enquiries, engaging with our service delivery teams, and supporting other business development and marketing activities.
The role is part of a wider team, responsible for delivering outcomes in line with our growth strategy. The role will suit someone who is highly motivated, engaging with a strong customer service focus.
About us:
Possability is a leading Australian non-profit, values-based organisation delivering a range of individual and flexible support options for people with a disability across Australia. Services include supported accommodation, employment, training, respite, and support for children & young people with a history of adversity.
Possability has a vision for a world where everyone has the opportunity to pursue their potential. We are catalysts for change in the broader community and in the lives of the people we serve. We believe that freedom and independence are fundamental human rights. We are committed to providing a quality service designed to be responsive and flexible to individual needs to enable people to achieve their personal goals.
About you:
As an Engagement Officer, you’ll have the following qualities:
- Customer centric – As one of the first people to interact with new client enquiries, you understand what itis that elevates a customer’s experience.
- Exercise initiative and/or judgement – You’ll have appreciation of the necessity to exercise initiative and/or judgement within clearly established procedures and/or guidelines to find positive solutions in response to identified needs.
- Professionalism – You will always act in a manner which promotes the organisation in a positive manner
- Highly enthusiastic individual – Be able to work towards long term goals, whilst effectively managing daily tasks.
- Adaptability to Change – Be able to willingly participate in and support the change process.
- Attention to detail – A strong focus on ensuring accurate preparation of all material in a timely manner.
- Be able to develop strong, professional relationships with all internal/external stakeholders.
What is essential?
- Tertiary qualification (or higher) in marketing, business or relevant human services speciality or experience deemed to be the equivalent.
- Human service industry experience
- The ability to travel to provide support as required
- A current NDIS Worker Screening Check (must be maintained)
- A current Working with Children Check (must be maintained)
- A current national Police Check (must be maintained)
- A current unrestricted driver’s licence (must be maintained)
- Fully vaccinated against Covid 19
Some of the perks:
Salary packaging of up to $15,900 (plus an additional $2,650 for Entertainment expenses) for eligible employees.
As well as:
- Access to professional development and in-house training opportunities
- Career advancement opportunities - we love to promote from within
- Experience a supportive culture and working environment
- Access to our employee assistance program – because life happens
What’s next?
To access a copy of the position description please email ***********@possability.com.au
If this position looks like your next challenge, please hit the apply button and submit your application through our online recruitment portal.
To be considered, applications must provide the following items:
- A current curriculum vitae
- A cover letter detailing why you are the right candidate for the role.
- Confirmation of ability to meet essential role and organisation requirements
For further information about this role, or any support through the application process, please contact our Recruitment Specialist Nitika on 0461 305 *** or email ***********@possability.com.au
Applications close 5pm (AEST) Friday 24th May 2024.
Please note we will be conducting interviews with suitable candidates as applications are received, therefore candidates are encouraged to apply promptly.
Possability is proud to be an equal opportunity employer where every person can feel safe and participate in meaningful work. We are committed to workplace diversity and encourage employment applications from people with a disability, Aboriginal and Torres Strait Islander people. To ensure that all clients and vulnerable people are protected, all employees are required to hold a current NDIS check, National Police check, WWVP Card, and be fully vaccinated against covid-19.
