Executive Technology Support Specialist

Have meaningful impact as an Executive Technology Support Specialist.    

Join the largest insurance group in Australia and New Zealand.   

YOUR ROLE 

As an Executive Technology Support Specialist, you will provide a professional, high-quality, Technology Support experience for key customers in our business. This includes Board Members and Board Liaisons, C-suite Executives, and their Executive Assistants.  

Your role includes cultivating strong relationships with our customers, business support and Technology Support teams, and provides our customers with a first point of contact for technology issues as well as a sense of security and support with on-site and remote availability. 

You will work with the leadership team and perform technology onboarding, installations, replacements, upgrades and other hardware and software related tasks. You’ll setup and monitor high-priority executive and board meetings, provide initial triage and work with collaboration and AV teams to ensure a seamless experience. 

This position is permanent and based in Sydney. 

ABOUT YOU 

• Outstanding written and oral communication skills with a focus on executive level delivery. 
• Analytical and problem-solving abilities, with keen attention to detail.  
• Intermediate knowledge of Apple and Microsoft Windows OS including O365 products and basic triage and troubleshooting. 
• Intermediate knowledge of mobile devices (mobile phone and tablet) and basic triage and troubleshooting. 
• Knowledge of Microsoft Admin Center; Entra, InTune and Exchange.  
• Passionate about customer service and experience with a focus on customer satisfaction. 
• Thrives in a team-oriented and collaborative environment, actively contributing to this culture. 
• Strong interpersonal skills with professional presentation. 

Applications close Thursday, 08 February 2024.

ABOUT US    

 IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. ​   

You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.   

​   We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.   

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.    

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees.  We do this because we’re ready for you.   

All this shows up in what we offer:    

• Grow your financial future with 13% superannuation as standard.   
• Access up to 50% off personal insurance, including home and motor insurance.    
• Keep your skills current and accredited with the IAG Academy portal.     
• Partner discounts on every day and special occasion items.   
• Community volunteer days and team volunteer activities.    

   We’re ready for you. Apply today.    

Learn more about who IAG is here.