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SalaryOur client, a leading national commercial law firm with offices in Melbourne, Sydney, Adelaide, Brisbane, and Perth are seeking a full-time Technology Support Officer to join their Sydney CBD office. In this nationally responsible role, the successful candidate will provide timely, efficient, and effective IT support services to the firm.
Responsibilities
You'll be required to provide help desk & Desktop Support for a wide range of technology applications - You'll be creating, deleting, and maintaining user accounts, and assisting in maintenance and support of all IT infrastructure hardware and software. Additionally, you'll also be responsible for resolving network scanning and printing issues, desktop hardware issues, and troubleshooting mobile devices and system remote access.
Skills
- 2+ years' experience in Technology Support in a professional services environment
- Solid knowledge of PC hardware and software - Windows desktops, MS Office 2016 Suite, hardware peripherals (printers and laptops)
- Experience in the use of helpdesk ticketing systems
- Highly organised with excellent time management
- Logging and correct handling of all relevant incident/service requests
- Ability to conduct initial investigation and diagnosis of issues.
- A willingness to learn and be self-motivated.
- Ability to conduct initial investigation and diagnosis of issues.
- A strong customer service focus / Excellent communicational skill
- Prior experience working within a helpdesk environment.
- Flexibility in working hours.
Apply - For a confidential discussion regarding this role or to explore other career opportunities please contact:
Shane Driver
Ref No: SD25317
Email: shane.driver@empiregroup.com.au
Please send your CV in Microsoft Word format.
