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Form of workWe are growing and looking for experienced Collectors to join our Commercial Recoveries team!
Complete Credit Solutions (CCS) mission is to provide better financial outcomes to our customers through flexible payment solutions. Established in 2012, Complete Credit Solutions is an Australian-owned and operated business specialising in the acquisition and servicing of consumer accounts, including credit cards, personal loans, and car finance.
This is a permanent full-time opportunity that is based in Parramatta CBD.
The main responsibilities and duties of the Commercial Recoveries Officer will include (but is not limited to):
- Conducting effective debt collection activities on assigned business customer accounts.
- Initiating contact with customers through various communication channels to facilitate payment and negotiate suitable payment arrangements.
- Utilising skip tracing techniques and tools to locate and establish contact with customers.
- Interacting with customers in a professional and empathetic manner taking into account their unique circumstances, to negotiate the best possible outcome.
- Collaborating with internal stakeholders, such as legal teams or customer support, to address complex cases and escalate issues when necessary.
- Adhering strictly to legal and regulatory requirements governing debt collection activities.
- Maintaining accurate and up-to-date records of collections activities, ensuring proper documentation of interactions and outcomes.
- Identifying and promptly escalating potential compliance risks.
The perks and benefits:
- Convenient Parramatta office – close to public transport, shops, cafes, restaurants and parking lots
- A competitive base salary plus incentives and bonuses
- A fun and diverse work culture
- Long term career opportunities available
- Join a company that values wellness! Think 24/7 massage chairs, prayer and reflection rooms, fresh fruit weekly, free yoga classes, barista coffee and more!
- Team outings and award celebrations to recognise hard work
- Flexible work arrangements available post probation
- Smart casual dress code – dress for your day!
About you:
The ideal candidate will have previous experience in debt collection, recoveries or a related role. In addition, you will have:
- Previous experience working in a collection’s agency, financial institution or similar
- Familiarity with debt collection laws, regulations and compliance standards is highly regarded
- Excellent verbal and written communication skills
- Strong negotiation skills
- Strong problem-solving skills
- Strong organisational skills
- Empathy and customer focus
- Ability to convey complex financial information clearly and persuasively
- Knowledge of skip-tracing techniques
- Strong understanding of financial statements and credit reports
- Moderate computer skills
- Be a team player
- Resilience and professionalism
- Results-oriented
If this sounds like the role for you, please apply today! Please note only shortlisted candidates will be contacted.
As part of the CCS Recruitment process, successful applicants will be required to complete a National Police Criminal History Check before they receive an employment offer.
Complete Credit Solutions is committed to protecting the privacy of your information, for more information please refer to https://jobadder.com/privacy-policy/
Call us on 02 8898 0*** if you have any questions.
