Front Desk Receptionist

Guest Service Agent / Front Office Receptionist

Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.

Quest Ivanhoe now has an exciting opportunity available for a Guest Service Agent to join its team on a full time basis, working on a rotating roster, 38 hours a week.

Quest Ivanhoe is a 58 room property located just 10km from Melbourne CBD, comprising of studio, one and two bedroom apartments.

The Role

Involves all aspects of front office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail.

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

The Opportunity

The role presents a great opportunity to work with a close knit and well established, friendly team under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally.

Applications

To apply, please direct your cover letter and CV to Robin Johnson, Assistant Property Manager.

Applications close 21st December, 2022.

Job Type: Full-time

Salary: Up to $58,084.00 per year

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Fixed shift
• Monday to Friday
• Morning shift
• Public holidays
• Rotating roster
• Shift work
• Weekend availability

Expected Start Date: 25/11/2022