AddressAbout the Role
We are looking for an experienced Front Office Supervisor to join our dynamic Front Office team at Kingfisher Bay Resort on beautiful K'gari. In this role you will provide outstanding front desk customer service in a professional and efficient manner, maintain accurate guest information records and effectively supervise and lead our amazing Guest Service Agents and Porters in daily Front Office operations. This position requires you to live and work on the island at Kingfisher Bay Resort.
Role Responsibilities
- To supervise and assist with guest check in and check out process.
- Accurately allocate rooms and check allocations.
- Directing all guests to the appropriate check in/meeting area, whether it is a tour or FIT guest.
- Coordinate, where required bus arrivals and guest arrivals.
- Monitor and supervising Guest service agents.
- Perform check in, accurately obtain and process all guest registration information, issue keys and resort information.
- Count float prior to shift and count and balance float during the day and before Cashing up at end of shift.
- Be familiar and knowledgeable about all resort facilities and location of all guest rooms.
- Direct guests to rooms on arrivals.
- Be familiar with room rates and reservation information.
- Always provide accurate information to guests.
- Maintain guest accounts, billing arrangements and payments on check out.
- Assure that your daily checklist is complete prior to signing off from shift.
- Follow in house policies and procedures to maintain guest security.
- Take guest messages and ensure prompt delivery to room.
- Assist guests with all general enquiries.
- Ensure all daily shift checklists are completed.
- Provide training and development for guest service agents.
- Ensure VIP guest and Accor members are recognised on arrival.
- Check room drops for VIP and Accor guest.
Skills, Qualifications & Experience Required
- Min. 2 years' experience in a supervisor role
- Previous hotel or resort experience highly regarded
- Experience in operations software i.e. Sihot, Maxial and Respax
- Extraordinarily high level of customer service and work ethic
- Demonstrated experience in daily cashiering procedures, credit card reconciliation
- Knowledge of property management systems
- Demonstrate people management skills and an understanding of cultural diversity within the workplace
Employee Benefits - conditions apply
- $1000 Annual SeaLink Employee Travel Allowance
- Worldwide ALL Heartist Bienvenue benefits
- Comprehensive training provided
- Access to resort facilities
- Free ferry transfers to-and-from the island
- 25% off resort dining, retail and spa
- Free Island 4WD bus tours
A few live on island perks for team members…
- $145 per week living expenses (including 3 meals per day, free Wi-Fi & accommodation)
- Free 24-hour staff gym facilities
- Free walk on Ferry transfers to and from the island for all team members
- 10-minute walk to the Sunset Bar and beach
- Access to the Sandbar Resort pool all year round
How to Apply
Click APPLY and upload a copy of your resume
About Us
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.
SeaLink K'gari (Fraser Island) … A World Heritage listed island off Australia’s Eastern Queensland coast, is the world’s largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.
Working in paradise… we can’t think of anything better!
