AddressFRONT OFFICE SUPERVISOR - qualia
Hamilton Island sits in the heart of the Whitsundays, and its premier resort ‘qualia’, puts the wonders of the Great Barrier Reef right on your doorstep. Its sun-drenched northern aspect provides the ideal location to appreciate the passing beauty of each day, surrounding you with some of the most stunning and spectacular waters to be found anywhere in the world
The qualia Front Office team plays an integral part in our guests experience, and due to unprecedented demand Hamilton Island has an opportunity for an experienced and polished Front Office Supervisor to join our professional and guest focused team.
Your Benefits
- Save money with subsidised furnished staff accommodation
- Staff perks - discounts on restaurants and activities!
- Fantastic work culture and supportive community
- Enjoy living and working on the doorstep of the Great Barrier Reef!
Your Role
- Oversee the day to day operations of the Front Office, assisting in co-ordinating arrival and departures, working alongside the porter team
- Lead the Front Office Team in delivering an exceptional customer service
- Respond to guests requests, enquiries & complaints
- Mentor, develop and support the Front Office team
About You
- You have a natural flair for service and superior communications skills. Impeccably-presented and well-spoken at all times you love what you do and do it well. You understand that great service requires team work and you offer support to your colleagues whenever required
- Be committed to building our best-in-class reputation for Australian hospitality
- You have confidence in leading the team in the absence of the manager
- You are self motivated and confident in taking the initiative
You must also have:
- Previous experience in supervising or managing a team, within a luxury hotel environment
- Qld open / unrestricted driver’s licence
- Must be eligible to obtain a Restricted Driver Authority (must have held driver licence for min 3 years continuous)
- A diploma or advanced diploma in Hospitality Management, or equivalent will be an advantage.
About Us
Hamilton Island is the Whitsunday’s Premiere Island resort with 4 resort options, over 15 different dining and restaurant establishments, a championship golf course and a luxury Yacht Club. We have endless opportunities for passionate and enthusiastic candidates to grow and develop their careers in this premium resort environment.
If you meet the criteria and believe you will be a positive member of the Hamilton Island community let’s talk!
Hamilton Island is much more than a great place to work – it’s an amazing career opportunity.
