Full Time Senior Receptionist

The Organisation
Alphington Medical Centre is located in Fairfield, Victoria. Part of the Family Doctor network of GP owned and operated medical practices, Alphington Medical Centre is committed to providing high quality health care for our patients and offers a wide range of medical and allied services to the community.

The Opportunity
Our busy medical centre is seeking an experienced, enthusiastic and motivated senior Medical Receptionist looking to take the next step.

As a Senior Receptionist, you will be part of the reception team and support the Practice Manager in the day to day operation of the Medical Centre.

Responsibilities include:

• Provide support to the Practice Manager with staff management and general administrative processes
• Assist the Practice Manager with implementing initiatives and promotions to improve centre performance
• Maintaining a safe, healthy and professional working environment
• Ensure processes and systems are in accordance with the National Standards of Accreditation
• Welcome and assist patients with enquires and appointments
• Answer and respond to telephone enquiries in a courteous and professional manner
• Accurately process patient payments via direct bill, cash and TYRO
• Support the provision of accurate and timely financial and practice data
• Take responsibility for staff management and the efficient delivery of administrative and customer service aspects of the centre in the Practice Manager’s absence

Requirements:

• Previous medical reception experience is essential
• Understanding of business operations in a healthcare practice
• Exceptional customer service and teamwork skills
• Excellent communication skills, both verbal and written
• Ability to multi-task and problem solve
• Excellent time management skills
• Ability to master new processes and IT
• Previous experience with Best Practice Software is an advantage
• Previous leadership or supervisory position in a medical practice is desirable

To Apply
Please send your resume and cover letter outlining your suitability for the role and availability for work for the attention of the Practice Manager.