Graduate / Entry Level: Client Services / Operations (Financial Crime / Fraud)

Our Client, a Big4 Australian Bank, seeks a Customer Service Specialist to join their Sydney team.

These roles are a mix of call Centre & Assessor positions 

In this role, you will be, 

• Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issues.
• Identifying opportunities to improve the processes within your team or work area.
• Undertaking investigations with respect to customer requests and/or as a result of transactional or exception-based issues.
• Officers will perform the aforementioned activities for the role, product, service or process they support

• Customer / Client Services Experience 
• Interest in working within Financial Crime, fraud, risk, scams
• Degree Qualified - Business, Economics, Finance, Accounting etc 
• Excellent Communication Skills