Home Specialist (Customer Support)

An exciting and rewarding role to be part of a homebuyer’s journey, working closely with them as their “go-to” person for all the touchpoints through the building process, until they become homeowners and settle into community life in Stockland Halcyon The Gables, located at Box Hills in Sydney’s Hills District. 

About the Role

Be part of a new beginning in Stockland Halcyon communities with Stockland Halcyon The Gables being the first in NSW.  It is one of the many development sites of Stockland Halcyon’s Land Lease Communities (LLC), across Gold Coast, Sunshine Coast, Victoria and soon, Western Australia.  Lifestyle communities for over 60’s comprising of detached dwellings, clubhouse, and recreational facilities.

A permanent, full-time role, based on the development site, Monday to Friday, you’ll be involved in;

• Coordinating and facilitating appointments with homebuyers
• Facilitate home buyer customisation processes (these include interior colour, kitchen and bathroom design, outdoor landscaping)
• Organising site visits during the build process
• Providing timely updates to the home buyer throughout the building process and ensuring all database entry and relevant correspondence in accurately recorded in the system
• Liaise with construction and relevant internal and external parties during the build process as required
• Collation of accurate documentation required for home buyer approval
• Attending Open Days, Information Sessions, or Functions as and when required – on these occasions flexibility to be able to work after hours or weekends
• Organise homeowner handovers at the completion of the build

About you

To join the Home Specialist team, you’ll bring with you;

• Experience working in or with a building company, building related trade or similar, helping customers directly or indirectly with their building or renovation needs and a genuine interest about the build process, colour, and design aspects
• Strong customer service-related experience, with the skills and ability to relate and understand customers’ needs as well as being empathetic
• Strong administration skills and proficient computer literacy including use of MS Office Suite
• Knowledge of and experience in understanding and interpreting of building plans and customisations, would be helpful but is not essential
• High level of attention to detail and a natural at problem solving and finding the solution or to escalate to find a resolution

The Stockland Proposition

Stockland Halcyon is Australia’s most awarded creator of lifestyle communities with more than 2,352 homes across Southeast Queensland, Victoria, most recently NSW and soon to be Western Australia.  Integrating with Stockland, together we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds, and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being, and financial services products.

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.