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SalaryAbout Us
Stunning location, luxury villas, wonderful guests. Hepburn at Hepburn is nestled in a beautiful valley in gorgeous Hepburn Springs. We pride ourselves on giving our guests a first class experience, ranging from quality of service to cleanliness of rooms and everything in between. Be part of a small, fun and dynamic team in a relaxing and idillic location.
The Job
Hepburn at Hepburn is looking for an enthusiastic and energetic person for an exciting role in Reception & Front Office. The role is a casual one offering up to 3 days per week.
The successful candidate will :
- be super organised and efficient
- be self motivated
- have loads of initiative
- be able to problem solve as issues arise
- will love interacting with guests to make their experience a memorable one
The successful candidate will also have the following key strengths:
- Exceptional customer service
- Excellent organisational skills
- A super positive energy and attitude with a strong work ethic
- Ability to multitask and prioritise
- Ability to remain calm under pressure
- Ability to problem solve
- Excellent communication skills, including outstanding phone manner
- Extreme attention to detail
- Excellent grooming and presentation
- Ability to work unsupervised
The following requirements are desirable but not essential for the right candidate:
- One years experience in hospitality industry
- Hospitality qualification
- Experience in customer support/relation
- Ability to perform basic maintenance tasks
- Familiarity and understanding of basic computer programmes and systems.
Tasks & Responsibilities
This exciting role will include:
- Meeting and greeting of guests upon arrival at reception
- Check-in and check-out
- Attending to guests requirements and issues
- Attending to phone, email and online booking enquiry and reservations.
- Maintaining and ordering hotel supplies
- Liaise and co-ordinate with the housekeeping department
- Providing first class attention to guests and guest requests
- Providing directions and recommendations of guest activities around the Hepburn Springs, Daylesford and Macedon Ranges areas.
Hepburn at Hepburn
... is a stunning boutique hotel, offeringa fabulous working environment at a beautiful location, walking distance from Hepburn Springs shops and cafes and a short drive to wonderful Daylesford.
The role is permanent part time.
- Attractive casual rates are being offered.
- Please include your CV and Cover Letter
You will need to have:
- Current national police check (or the ability to obtain one)
Please note:
- Only applicants who are successful at gaining an interview will be notified.
- All applications will be kept on file for future opportunities.
