AddressAbout OnPlan:
At OnPlan, a COSOL (ASX:COS) company, we're not just developing front-line maintenance and work management software; we're revolutionising how asset-intensive companies optimise efficiency and productivity. Our solutions are at the cutting edge, thanks to our commitment to innovation, customer satisfaction, and an unwavering focus on solving real-world challenges. With prestigious clients like Glencore, Newmont, Hastings Deering, and Bureau Veritas, we're setting industry standards. And now, we're inviting you to bring your unique skills and passion to our expanding team.
Role Overview:
As a Implementation Consultant, you will play a leading role in deploying our front-line maintenance software. This customer-facing position requires a blend of technical expertise, project management skills, and a deep commitment to client satisfaction. You will lead software deployment projects, manage customer relationships, provide software training, and work closely with technical, sales, and commercial teams to deliver exceptional service and support. Your subject matter knowledge of asset and maintenance management combined with your technical data and computer skills will lead to success in this role.
Your role:
Reporting to the Operations Manager, you will oversee project delivery for your customers. You will be responsible for project scoping, configuration, training, and maintaining long-term relationships with champion users.
Day to Day responsibilities include:
- Manage end-to-end software deployment projects within time and budget constraints.
- Act as a liaison between customers and internal teams, coordinating resources and ensuring project deliverables are met.
- Understand client requirements and tailor OnPlan software configurations accordingly.
- Deliver training and support to clients, facilitating product adoption and change management.
- Build and maintain strong, long-term relationships with clients, acting as an OnPlan subject matter expert.
- Configure and prepare data for upload into OnPlan using Microsoft Excel.
- On-time and on-budget project delivery.
- Delivery of a high level of customer satisfaction and continued adoption of OnPlan software.
- Demonstrated in-depth knowledge of the OnPlan system.
Your background and experience:
- Experienced with technical/maintenance software like ERP or CMMS, with a technical background in engineering or a related discipline.
- A subject matter expert in maintenance and Asset Management, with exceptional computer and data skills, particularly in Excel.
- An adept project manager and organizer, with outstanding verbal and written communication skills.
- Proactive, problem-solving, customer-service oriented, and eager to contribute to team success.
- Availability to travel to site - domestic and international travel from time to time.
What OnPlan Offers:
- Flexible work arrangements, including a hybrid of WFH and office schedule.
- Competitive salary reflective of your experience and the market.
- Comprehensive training and ongoing support.
- Essential tools and resources needed for success.
Location:
- The role offers flexibility with the option to work remotely or from our Brisbane office. Some travel to client sites will be required on occasion.
How to Apply:
We're looking forward to your application and potentially welcoming you to the OnPlan family. Apply now!
