Indigenous Customer Service Operations Traineeship - Perth

• You are an Aboriginal and/or Torres Strait Islander looking to kick start a career in technology.
• We are an Indigenous Operations Academy in Australia's largest bank committed to creating an inclusive workplace where you can be you.
• Together we can support millions of customers and your development to complete an accredited Certificate in Business.

Do work that matters
As a Customer Service Operations Trainee in the Chief Operations Office Indigenous Academy, you'll be part of a team that is dedicated to running, improving, and transforming the processes that deliver products, services, and productivity benefits to our customers.

You will undertake a 12-month Traineeship, working full time with the opportunity to move to a permanent role at the successful completion of your Traineeship. You'll be supported with on-the-job training complemented by accredited Certificate studies in Business.

See yourself in our team

As a Trainee in our Chief Operations Office Indigenous Academy, you'll be completing processes that fulfil critical services to meet the needs of our customers simply and safely. Your responsibilities may include:

• Establishing and discharging of loans.
• Processing payments and grants.
• Verifying details to progress product applications.
• Communicating with customers and stakeholders.
• Contributing to team meetings.
• Develop accurate reporting and skills in project management.

We're interested in hearing from people who

• Have experience working in an energetic environment - previous banking or finance experience isn't required.
• Are capable with MS Office Suite including Outlook, Word, and Excel.
• Have a passion for learning and a growth mindset.
• Are committed to working with a team to meet the needs of our customers while completing a Certificate Qualification.

While completing your traineeship you'll also have the benefits of:

• Fortnightly Yarning Circles to connect with peers from the Indigenous Employee Network.
• Additional leave including volunteering leave, cultural leave for attending community commitments, and more.
• Free confidential counselling services for you and your immediate family through the Employee Assistance Program.
• Staff discounts and deals, plus more!

So, if you like the look of this job, but don't know if a career in banking is for you, we'd love to have a yarn anyway. You can submit your details to our expression of interest here and we'll be in touch.

Whether you're passionate about Customer Service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.