Address
Form of workThrough innovation and significant growth, ITI has grown to be Australia's largest independent distributor of timber products to the building and construction industry, delivering timber across Australia and globally. At ITI Australia, we have made leaps and bounds in the timber industry, and endeavour to provide our quality timber and building products in bulk for builders and landscapers everywhere.
We are committed to providing an inclusive and collaborative environment for our employees. Due to a rapid growth in our business and demand within the timber industry, we now have an exciting opportunity for an experienced Internal Sales / Customer Service Representative to join our ITI team!
The Internal Sales / Customer Service Representative position offers an outstanding opportunity for an experienced customer service professional to provide high level administrative support and service excellence to the ITI QLD business and all its customers. The role will also include but will not be limited to the following responsibilities:
- Direct assistance and servicing any administrative requirements supporting the EWP team.
- Undertake general word processing, create spreadsheets, and manage relevant databases.
- Provide project support when required.
- Providing quotes and pricing
- Support our Account Managers with any customer service-related tasks.
- Answer incoming phone calls and develop rapport with our customers.
- Provide exceptional customer service.
- Actively promoting ITI’s products to generate sales.
- Process sale orders and generate quotations for customers.
- Troubleshooting and resolving enquiries via phone and email in a quick and efficient manner.
- Effectively communicating with all stakeholders and dealing with difficult customers effectively.
To Be Successful
- Customer orientated, capable of competently liaising with internal staff and stakeholders in professional and pleasant manner.
- Goal orientated and effective time management skills required to meet set deadlines.
- Proven ability to multitask and be flexible and adaptable to manage changing work requirements and varying volumes of work.
- High level written and verbal communication skills, including the ability to effectively communicate requests and instructions to individuals and groups.
- Self-motivated, demonstrating strong initiative and ability to work unsupervised.
- High level of proficiency in the Microsoft Office suite of programs in particular Microsoft Excel
We will offer you:
- An attractive and competitive remuneration package commensurate with experience.
- A supportive and collaborative management team.
- An opportunity to be part of a great company culture that offers opportunities for career progression.
- An opportunity to earn end of year bonuses.
- Lunches provided daily.
- Free access to EAP services.
- The successful candidate must have legal Work Rights and must undertake a pre-employment medical assessment.
ITI Australia is committed to building an inclusive and diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people and people with disability.
If this sounds like you and you are ready to embark on an exciting change Click on the Apply button.
