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Form of workShort Summary:
Reporting to the IT Service Desk Manager this position will serve as Level 1/2 IT support for the organisation and external clients. The IT Support Consultant is dedicated to meeting the expectations and requirements of external clients and stakeholders with a strong focus on customer service, establishing and maintaining effective relationships to gain trust and respect when providing IT support services.
Who we are:
Magentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management.
Across pathology, radiology, oncology, maternity and practice management, we are connecting the health ecosystem and transforming digital healthcare at scale. Driven by our dedicated teams across the globe, our success reflects our passionate commitment to improving healthcare outcomes.
What’s in it for you:
Flexible Working Environment: Work Hybrid - at home and in the office.
Extra Leave: Parental / Volunteer / Pawrental / Birthday & the opportunity to purchase more.
Leadership & Development: LinkedIn learning / Future leaders program.
Employee Recognition: Annual celebrations / Peer recognition / CEO awards / Great tenure presents.
Wellbeing led: Community driven programs / Starlight partnership / EAP.
Most of all a supportive / inclusive and diverse company.
What about the role:
- Provide quality Level 1/2 IT support to clients/customers and to the organisation.
- Installing, upgrading, and troubleshooting operating systems and other authorised SOE/Intune desktop applications.
- Installing, upgrading, and troubleshooting for printers, computer hardware and any other authorised peripheral equipment.
- Troubleshoot and resolve office network issues such as Wi-Fi etc.
- Maintain asset, licensing, and software registers.
- Self-management of workload, working proactively through IT Tickets raised via Jira and proactively seeking out solutions.
- Onboard new employees, ensuring they have all IT equipment required, available services and permissions to work.
- Work diligently to meet client and organisational SLA’s.
- Use and maintain company IT help-desk policy and procedures.
- Receive service calls and enter and retrieve data into the company help desk support applications.
- Work as a team to resolve client and stakeholder concerns.
What experience do I need:
- Previous experience working in an IT support environment.
- Experience in a Level 1 or 2 IT Desktop Support role.
- Experience in providing exceptional customer service in a client facing role.
- Experience with Office 365 products including Azure Active Directory is an advantage but not necessary.
Our values say a lot about us:
People are at the heart of everything we do at Magentus — we work as one team to create a healthier society.
One Team / Make a difference / We Care / Constant Evolution / Trust
Not confident that you have everything listed above? Don’t let that stop you applying for your potentially perfect next role.
